JPMorgan Chase
Columbus, OH

Sr. Associate Data Scientist, Segment Behavior - JPMWM (Columbus, OH)

| Columbus, OH
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Job Description The Data & Analytics team is the engine that powers JPMorgan Chase with insights to create competitive advantages for our business and deliver value for our customers. We have unified data and analytics talent across the firm and encompass a variety of disciplines including data science, reporting, quantitative analytics, and data governance. Within this organization, the Decision Sciences team leverages industry-leading data-driven techniques to convert data into meaningful insights that enable the firm to drive value and an outstanding customer experience.
The industry is rapidly changing, and JPMorgan Chase is transforming our wealth management business to accelerate growth. We are looking for talented data scientists to help execute our analytic strategies for the newly formed JPMorgan Wealth Management (JPMWM) business unit which includes our branch-based, remote, and home office advisory channels as well as our online investing digital platforms. Reporting to the VP of Segment Behavior Analytics, this role will be central in understanding investment customers' financial needs and their interactions with our products, services, and channels.
This is a vital hands-on role so we're looking for exceptionally creative, ambitious, \"data curious\" thinkers who can help to extract true business value from data. A typical day might include:
  • Hypothesizing on the transactional behaviors that would indicate a customer's mental models around investing and money movement
  • Profiling customers who currently send money to key competitors to inform product or program design targets
  • Searching for collections of behaviors and events that individually are innocuous but collectively indicate a likely first outflow to a competitor to enable timely, relevant outreach
  • Collaborating with the team on how big data, machine learning, or business intelligence can be leveraged to understand different investor personas
  • Monitoring data output and dashboards to proactively identify potential risks or emerging trends in outflow behaviors and seek to answer unasked questions
  • Leveraging knowledge of our current and future analytic needs to partner with Technology and Data Management to develop a roadmap for launching new customer data assets

You are a strong candidate if you:
  • Have an undergraduate or advanced degree in an analytical field (e.g., Computer Science, Economics, Mathematics, Statistics, Engineering, Operations Research) and experience working as a practicing data scientist
  • Know PYTHON is more than a snake! You have programming skills needed for both the computational aspects of big data as well as working with statistical models (e.g., complex SQL scripts and with Pyspark / Jupyter Notebooks
  • Stay abreast of modern data mining, quantitative research, and data science techniques (e.g., decision trees, linear/ multinomial logistic/ridge regressions, collinearity analysis (VIF), machine learning, string similarity, behavioral analytics, look-a-like models)
  • Have the expertise to right-size your analytical approach to the complexity of the problem
  • Have a demonstrated ability to think both independently and collaboratively to implement creative solutions that solve business problems, being diligent in the detail while maintaining focus on broader purpose and business objectives
  • Are comfortable summarizing key information and presenting recommendations to multiple stakeholders to influence senior management

Bonus points if you:
  • Previously worked in an insights function at a financial services firm or consulting firm
  • Have a strong grasp of big data disciplines, Agile (scrum) methodologies, and new technologies
  • Possess an understanding of how the wealth management market is evolving, the sources of competitive differentiation in the market, and how those could evolve
  • Are a lifelong learner and hold a growth mindset; we welcome individuals who geek out on industry podcasts, stay abreast of cutting edge techniques, or participate in KDD and Kaggle competitions for "fun" and love to share what they are learning with the rest of the team

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
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What are JPMorgan Chase Perks + Benefits

Culture
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An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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