General information

Career area

Loan Administration/Operations

Work Location(s)

12850 W. Gran Bay Pkwy, Jacksonville, FL, 17500 Chenal Parkway, Little Rock, AR, 2911 Lake Vista Drive, Lewisville, TX, 4000 Lexington Ave. North, Shoreview, MN, 601 S. Tryon Street, Charlotte, NC

Remote?

Yes

Ref #

12065

Posted Date

Wednesday, April 13, 2022

Working time

Full-time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Do you enjoy tackling new challenges every day? If you enjoy a fast-paced environment and working in a close-knit team, then this is the right opportunity for you! As Senior (SR) Analyst you will be an essential part of the Auto Consumer Operations team responsible for providing key project management support for the employee experience, including associate onboarding, engagement, and strategic initiatives. While adherence to our policies are key to our success, having fun and maintaining a positive attitude is required!

* Must live within 100 miles from the Ally Jacksonville, Shoreview, Little Rock, Charlotte or Lewisville office.

*Please note this role can be filled at a 3G or 3F level based on experience relative to the responsibilities of the role.

The Work Itself

• Collaborate with cross-functional leaders to develop and lead people projects aligned to strategic initiatives
• Champion new associates onboarding activities by developing processes to ensure new associates feel connected and engaged with the team.
• Advocate the employee experience through VOE and establish consistent processes across teams
• Provide leadership to DE&I and Engagement teams to further accelerate impact of initiatives
• Work with local associate engagement teams and leader admins to facilitate events across the business unit, including but not limited to giving back, community outreach programs, and town hall events
• Work with teams to build out tools for leaders that enable oversight (training, giving back, etc)
• Determine best practices and suggest how to improve current practices and processes; develop recommendations, gain leadership buy-in and deliver results
• Responsible for performing internal and external research and analysis to support business operations and present findings to leadership team

The Skills You Bring

• Bachelor's degree or the equivalent combination of education and experience
• 3 + years in financial services with a specific skill set in call center environments. Prior leadership experience preferred.
• Ability to work within ambiguity, create strategic vision, gain stakeholder buy-in and build out proposals
• Strong oral and written communication skills, and the ability to effectively create presentations for large and small audiences
• Business partnership skills, including good interpersonal skills with ability to work well horizontally and vertically within organization
• Knowledge of project management tools and ability to effectively prioritize tasks
• Solid analytical, reasoning, and problem-solving skills
• Optimistic, embraces possibilities, supportive and motivating; recognizes change as creating opportunities
• Exhibit a strong work ethic and high degree of self-motivation
• High level of proficiency in Microsoft Office programs (Word, Excel, etc.)

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.