Bank of America

Sr Analyst-Non Trading Support

Sorry, this job was removed at 5:15 p.m. (CST) on Wednesday, July 6, 2022
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Job Description:
This resource should to have 3-5 years of technology/customer service experience. They will be responsible for providing support for a wide swath of Bank lines of business including, Consumer, Banking, GWIM and US Trust clients; along with these group’s Middle and Back Office Technology teams. This support includes but is not limited to: end to end resolution of incidents within the ITSM framework, managing the software deployment life cycle, provisioning hardware requests (maintaining loaner device pools), assisting in maintaining the fluid assignment of incidents in the ticket management queue, and helping with campus moves (as required). The resource is expected to have excellent technical troubleshooting skills with the Windows OS platform, be flexible with working hours, and have excellent verbal and writing skills.
Required Skills:
Excellent technical skill troubleshooting Windows OS platforms and Window Office Suite (2010/2013/o365). Familiarity with Market Data applications, mobile device (iOS/Android/Blackberry) troubleshooting. The hire must be detail orientated and posses excellent written and verbal communication skills.
Desired Skills:
Familiarity with Mac OS X a plus. Excellent technical skill troubleshooting Windows OS platforms and Window Office Suite (2010/2013/o365). Familiarity with Market Data applications, mobile device (iOS/Android/Blackberry) troubleshooting. The hire must be detail orientated and posses excellent written and verbal communication skills.
Shift:
1st shift (United States of America)
Hours Per Week:
40
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What are Bank of America Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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