Sr Analyst-Non Trading Support (Charlotte, NC)

| Charlotte, NC
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Job Description:
This resource should to have 3-5 years of technology/customer service experience. They will be responsible for providing support for a wide swath of Bank lines of business including, Consumer, Banking, GWIM and US Trust clients; along with these group’s Middle and Back Office Technology teams. This support includes but is not limited to: end to end resolution of incidents within the ITSM framework, managing the software deployment life cycle, provisioning hardware requests (maintaining loaner device pools), assisting in maintaining the fluid assignment of incidents in the ticket management queue, and helping with campus moves (as required). The resource is expected to have excellent technical troubleshooting skills with the Windows OS platform, be flexible with working hours, and have excellent verbal and writing skills.
Required Skills:
Excellent technical skill troubleshooting Windows OS platforms and Window Office Suite (2010/2013/o365). Familiarity with Market Data applications, mobile device (iOS/Android/Blackberry) troubleshooting. The hire must be detail orientated and posses excellent written and verbal communication skills.
Desired Skills:
Familiarity with Mac OS X a plus. Excellent technical skill troubleshooting Windows OS platforms and Window Office Suite (2010/2013/o365). Familiarity with Market Data applications, mobile device (iOS/Android/Blackberry) troubleshooting. The hire must be detail orientated and posses excellent written and verbal communication skills.
Shift:
1st shift (United States of America)
Hours Per Week:
40
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