Sr. Account Operations Analyst at Inspire (Remote)

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In-office locations: Santa Monica, CA, USA and Philadelphia, PA, USA.

Remote location(s): United States.

As a certified B Corp, our mission is truly woven into the fabric of what we do. As you grow professionally, you are doing good for the planet by helping us to transform the way consumers access clean energy and accelerate the world’s transition to a net-zero carbon future. 

Inspire is seeking a Senior Account Operations Analyst to join our team overseeing the system integrations between Inspire, our partners, vendors and utilities. These relationships intertwine to create a meaningful and positive experience for our Members, delivering them clean energy and fulfilling our products, while creating value for our business. This role will focus on managing workflows to drive growth while enabling scale and cost reductions.

How you’ll help: 

  • Effectively communicate with peers, external contacts and department leaders
  • Work with Electronic Data Exchange (EDI) vendor, utilities and internal teams to investigate and resolve transaction exceptions that impact customers and internal processes
  • Reconciliation of account attributes to mitigate any customer or financial risk
  • Support market entry requirements gathering and product verification testing
  • Work with Manager to execute on prioritized initiatives to ensure deadlines are met with the expected level of quality
  • Ability to identify and implement process improvements needed to achieve operational excellence and impact KPI’s
  • Support and respond to external and internal requests within established SLA’s
  • Cross-train Account Operations team on new processes

Some Year 1 Deliverables:

  • Maintain KPI’s for accurate billing and timely enrollment processing
  • Own new market entry product verification testing and identify issues and points of failure
  • Create and maintain process documentation and updated workflows
  • Apply best practices to new workflows as our products evolve
  • Assume responsibility for day-to-day transaction exception handling and coordination with utilities to resolve customer issues within established SLA

Here’s what you’ll bring to the table:

  • Must Have
    • 3-4 years experience in back-office processes including enrollments, billing, EDI transaction management and exception handling
    • Experience coordinating with deregulated gas and electric utilities
    • Experience testing workflows and documenting processes
    • Advanced Excel skills including experience creating pivot tables, formulas and other data validations
    • Must be detail-oriented, analytical and able to learn new systems and processes quickly
    • Excellent written and verbal skill
  • Nice to Have
    • Knowledge of third party billing systems, specifically P2C 
    • Familiar with SQL query language
    • Experience with ERCOT operational processes related to enrollment, billing, payments and MarkeTrak
    • Eager to grow, learn and take on new work as needed

Our Work Model: Being bi-coastal, we have mastered the art of working collaboratively across different time zones and regions. Working from the comforts of our own homes, we don't mind the surprise cameos from children and pets. With our Open Workplace model, we encourage our teams to come together and take advantage of our collaborative work spaces in both Santa Monica, CA and Philadelphia, PA. We often host office events and celebrations that you won't want to miss!

Dedication to DE&I:

The desire to be a diverse, equitable, and inclusive workplace in which everyone can thrive has been a guiding force in Inspire’s journey. Our diversity mission statement is as follows: “The best Inspire is a diverse Inspire. We’re passionately building a culture of belonging and empowerment to create a better world for all.” That’s why we’re committed to leveling the playing field and highly encourage all women, BIPOC, and those in the LGBTQIA+ communities to apply for our open positions even if you don't match 100% of the listed criteria. We would love to learn more about you!

Here’s what we offer:

Health & Wellness:

  • Medical/Dental/Vision coverage starts from day one
  • Summer Fridays and Wellness days
  • Mental Health Benefits (Headspace, Ginger)
  • Company Paid Parental Leave

Life at Inspire:

  • Flexible Time Off
  • 401(K) up to 4% Matching 
  • Employee Resource Groups
  • Treks through GivePower and the opportunity to participate in service trip
  • Training, development, and growth opportunities for all employees

Perks:

  • Work from Home
  • Tuition Reimbursement
  • B Corporation Discounts
  • Open Office Floor Plan 
  • Dog-friendly workplace
  • Fun Company Events

More About Who We Are:

Inspire is a clean energy technology company on a mission to transform the way consumers access clean energy and to accelerate the world’s transition to a net-zero carbon future.

We provide our customers with access to renewable energy from wind, solar, and hydro powered sources without service interruptions or costly installations at a flat, predictable monthly rate. On average, one year of being an Inspire member can help avoid 9,639 pounds of carbon emissions - that is 7x more impactful than one year of recycling!

#LI-Remote

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Candidate Location Eligibility:
Los Angeles, CA
Philadelphia, PA

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SQLLanguages
    • RustLanguages
    • ReactLibraries
    • NextJSLibraries
    • TailwindLibraries
    • LightGBMLibraries
    • JupyterFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • AirflowFrameworks
    • MLFlowFrameworks
    • KubernetesFrameworks
    • TerraformFrameworks
    • AWSFrameworks
    • HerokuFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • TableauAnalytics

An Insider's view of Inspire

What projects are you most excited about?

At Inspire, the amount of business critical projects are endless. We have made great strides as a team to build our own reliable and accurate in-house energy forecasts to better serve our customers and provide them with clean energy. Currently, I'm excited to scale these models so that Inspire can continue expanding access to clean energy.

Belinda Le

Sr. Data Scientist

What are some things you learned at the company?

I love working at Inspire because I am valued for who I am as a person, and I experience this in tangible ways. Combined with working with talented people who are truly committed to our mission, working here is a source of joy and very rewarding personally and professionally.

Larry Robey

Director, Project Management

How do you empower your team to be more creative?

We have a very strong and resourceful engineering team; when they are empowered to do their best, Inspire benefits from their creativity. I spend a lot of effort creating an environment that supports our engineers to simultaneously solve big problems (which help us achieve company goals) and enhance our systems' health (which improve our velocity).

Levent Tosun

SVP, Engineering

What's the biggest problem your team is solving?

Right now we’re shaping the roadmap of Inspire’s future. There’s a lot of exciting technology that we can try, but it has to be right. We don’t want to break what’s working as we plan this new direction.

Mukund Kaushik

Chief Technology Officer

What are Inspire Perks + Benefits

Inspire Benefits Overview

Inspire’s culture balances the serious nature and tone of a professional company with the move-fast-and-execute tone of a rapidly growing emerging tech company. We believe in working hard and producing, but doing it in a positive and friendly environment where collaboration is rampant.

Inspire calls its employees Avengers. It’s a team out to even the score on behalf of the common man, to challenge the status quo and confront apathy and old-world bureaucracy. Every Avenger lives for the mission: To build the world’s most consumer-focused clean power platform and inspire a connected moment towards a brighter energy future. Avengers are scrappy, restless, humble and committed to balancing passion with purpose and profit.

Inspire offers competitive compensation and equity packages, plus benefits such as health, vision, life, and dental insurance - Not to mention, unlimited vacation, 401(k) plan, a dog friendly workplace & LOTS of cupcakes!

Culture
Volunteer in local community
Inspire's Sustainability team and 3 Employee Resource Groups offer ample opportunities to get out in our local communities, connect with our mission, and further our impact.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Inspire has 3 active employee resource group for our BIPOC, Women, LGBTQIA+ communities and allies that offer monthly programming & bonding opportunities for members.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Inspire regularly offers Wellness focused programming for employees, including awareness & training sessions hosted by experts, company wide wellness challenges, and onsite exercise classes.
Team workouts
Group challenges & competitions coordinated in our #workout slack channel and access to unlimited workouts through our wellbeing app offerings to all employees.
Mental Health Benefits
Unlimited subscriptions to wellbeing apps to support healthy habits like meditation and therapy and monthly selfcare workshops to equip employees with tools to prioritize their wellbeing.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Inspire provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Avengers have access to a variety of games in our indoor/outdoor community area. Ping pong tournaments are a crowd favorite amongst our employees!
Stocked Kitchen
Employees enjoy a kitchen filled with a variety of snacks, LaCroix, and cold brew and kombucha on tap.
Happy Hours
Happy hours happen regularly at Inspire HQ, both within teams and company-wide. We hold an annual Halloween happy hour & costume competition as well as an end of year Holiday Party.
Parking
We offer Inspire employees on-site parking.
Pet Friendly
Inspire is a dog friendly office.
Relocation Assistance
Inspire offers relocation assistance for certain roles.
Home Office Stipend for Remote Employees
Inspire works with employees to get them the remote items that will help them be most productive in their at-home offices.
Professional Development Benefits
Job Training & Conferences
Inspire offers employees professional development opportunities like onsite training courses, the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Inspire hosts a monthly 'Coach It Corner' series where employees have a platform to share their area of passion or expertise with the larger business!
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Inspire puts a strong emphasis on supporting the wellbeing of all employees. In February, we launched company-wide Wellness Days to prevent employee burnout. Our team gets 1-2 days off per month to take time for themselves to unwind, rest, and take care of themselves.

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