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Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Position Overview
Part of the Operations department, you will serve as the analytical arm of the organization responsible for analyzing both new client opportunities presented by Sales and existing accounts under management in Operations. This is a key role that will lay the groundwork for successful, long term partnerships and aid in continuous improvement efforts to retain contracted accounts. Throughout the sales process of a new account, you will be required to partner with several internal and external stakeholders at different stages. You will need to have a deep understanding of the relationship Echo has established with the client and help to ensure that any new Enterprise Account meets minimum contribution standards for Echo. Major responsibilities of this position include, but are not limited to: reviewing process documents submitted by Sales or Operations, running data analysis to determine Echo profitability and client savings, monitoring accuracy of initial analysis through lifecycle of client relationship, ensuring all client requirements can be met by operations and driving continuous improvement efforts on existing accounts.
Essential Job Functions
Every task should focus around supporting Sales and Operations by communicating clear objectives, executing creative solutions, and ensuring Operations can set up a strong infrastructure to manage the account for a long partnership.
Data Analysis

• Within 24 hours of submission review all Process Documents submitted by Sales or Operations to confirm all required data is present including full details regarding client current operations
• Communicate clearly what additional information is required and ensure any additional data needed is obtained in a timely fashion

• Set return date so expected timelines can be convey to both internal & external clients
• Complete, review, and analyze client data, work with the Pricing team to set up client tariffs, and review assessments completed by other Solutions Analysts to confirm accuracy and completeness
• Develop full Solutions Presentation to include key account metrics for review with Sales during assessment review meeting
• Discuss audit results with Sourcing Teams to confirm if any additional margin could be expected from RFP and convey to Sourcing results of both positive and negative analysis
• Partner with Operations to confirm they can setup a solid account infrastructure to manage the potential new account and to account for Echo's cost allocations properly

• Assemble SOPs for specific account analysis to ensure continuity of ongoing client assessments
• Maintain continual catalog by account of all prior and on-going analysis
• Establish timelines for continuous account reviews at time of implementation and 30/90/180/365 days post implementation
• Manage the detailed execution of the Solutions Process

Client Engagement

• Work with Sales to conduct abusiness needs assessments, this may include calls or site visits with client
• Build a knowledge base of each client's business, organization and objectives
• Gather information and requirements from new clients, analyze current practices and map out improved processes
• Set and manage client expectations through Sales

• When needed, review solution created directly with clients to support Sales or Operations
• Identify business development and "add-on" sales opportunities as they relate to a specific account

Communication

• Clearly communicate all audit findings, assessment reviews, and solution presentations back to Sales and Operations

• Facilitate Sales Team and client meetings effectively
• Hold regular internal reviews of opportunities in the pipeline with Solutions Team
• Effectively communicate relevant project information to stakeholders and Department Manager
• Deliver engaging, informative, well-organized presentations
• Resolve and/or escalate issues in a timely fashion

• Understand how to communicate difficult/sensitive information tactfully
• Participate in continuous improvement meetings to constantly improve the Solutions Process

Technical Understanding

• Knowledgeable on relevant modes of transportation (Air, Ocean, Small Parcel, LTL, TL, Partial, Flatbed, etc.) to provide effective solutions and demonstrate an expert understanding to clients

• Remain current on project management technology used at Echo such as MS Visio, MS Power Point, MS Excel, and MS Word
• Possess a thorough understanding of our capabilities
• Maintain awareness of new and emerging technologies within Echo and the potential application on client engagements
• Obtain Project Management Certification within first year in role

Leadership & Teamwork

• Solicit feedback from Department Manager to make yourself, your team and your department a more efficient and better place to work
• Keep track of lessons learned and share those lessons with team members
• Mitigate project team conflict and communication problems
• Remain on the forefront of emerging supply chain and logistics trends and practices

Requirements
Qualified candidates will possess the following characteristics and experience:

• Strong background in transportation industry and data analytics
• Supply Chain experience a plus

• Experience using MS Visio, Power Point, Excel, and Word
• Customer facing experience
• 3-5yearswork experience
• Proven performer who is effective at "multi-tasking"
• Excellent oral and written communication skills

• Ability to learn Echo's proprietary Transportation Management Systems
• Self-managed and motivated
• Enjoys and thrives in fast paced, fluid work environment
• Ability to follow through with tasks to their completion
• Analytical

• Very organized and detail oriented
• Ability to travel up to 5 %

Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.