Summary
mPulse is looking for an all-star Solution Delivery Analyst with a desire to work with Best in Class clientele in a fun, fast paced, and challenging environment. This role will work directly with the Product team to deliver client solutions designed for an impressive list of Fortune 500 healthcare companies.
mPulse's Solution Delivery Analysts are the in-house experts on how the product works. They own the implementation process from start to finish and provide a quality experience for the client while working with internal teams to do so. As a Solution Delivery employee, you are responsible for onboarding new clients to mPulse, owning the product configuration, product integration and educational training on how to use the platform. The Solution Delivery team has the mission to create customers for life by enabling clients to use our product effectively and confidently. As an employee, you will also have a unique say in what will and will not work for our clients: you will partner with sales, Account Managers, product, engineering and the behavioral data science team to work together in creating an outstanding client experience.
*This will be a remote position with options to work in the MN or CA office.
Benefits
Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
401K
401K with company match
Life Insurance
Health Spending Account (HSA)
Flex Spending Account (FSA)
Flexible work schedule
Paid holidays
Paid time off
Bereavement leave
Employee Referral Program
Parking available
Culture
mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare's leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 100+ healthcare customers and more than 300 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.

• Enjoy Flexible PTO and flexible work hours
• Hybrid, remote-first working model with quarterly team meetings (travel paid by mPulse)
• Two office locations: Encino, CA and Minneapolis, MN
• mPulse Mobile covers 100% of employee only premiums for selected plans as well as 25% dependent coverage
• Full Vision and Dental Dental and Vision individual premiums paid by mPulse
• 401K Program with a 4% match
• 3 Weeks Paid Maternity/Paternity Leave
• Wellness and Work from Home stipend
• Virtual Happy Hours & events
• Weekly All-Hands meetings giving regular access to leadership
• Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, and mPulse Mobilize
• Laptop fitness station in LA Office
• Ping pong conference table and Foosball
• Free snacks and drinks

Responsibilities
Skills, Abilities, and Experience:
Minimum Qualifications:

• Bachelor's degree or combined 4 years experience
• 2 years of related experience

Minimum Experience:

• Strong proficiency in Excel and entire MS Office Suite, including knowledge in V Look Ups
• Strong analytical skills to uncover and understand client needsExperience with implementation
• Ability to understand and communicate technical product requirements
• Ability to communicate clearly, concisely, and effectively
• Work experience with SQL (REQUIRED)
• Experience with JIRA or a ticketing system
• US Citizen

Preferred Qualifications:

• 4 years of related experience
• Willingness to quickly learn technical skills (SQL, database principles, etc)Comfortable in prioritizing and delivering multiple projects and deadlines in a fast-paced, rapidly evolving organization
• Highly flexible in learning new technologies and deploying end to end solutions quickly and iteratively
• Strong ability to learn quickly and work independently
• High energy, self-starter, with pro-active approach
• Experience with API Integrations (preferred)
• Experience working with developers on a product team

*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
Behavioral Competencies:

• Customer Focused
• Attention to Detail
• Independent Self-Starter
• Highly Organized
• Critical Thinker
• Problem Solver
• Excellent Communicator
• Ability to Prioritize
• Technical Aptitude
• Team Work & Collaboration
• Multi-Tasker

Requirements
US Citizen
2 years related experience
Experience leading and executing in an implementation process
Strong analytical skills to uncover and understand client needs
Experience with JIRA or any other ticketing system
Comfortable in prioritizing and delivering multiple projects and deadlines in a fast-paced, rapidly evolving organization
Ability to understand and communicate technical product requirements
Accept a background check to be performed
Okay with base range $65k-$70k (bonus and equity are on top of base: salary is awarded based on experience)
Minimum Bachelors Degree or Equivalent Related Work Experience
Knowledge in: Microsoft Excel
Knowledge in: Microsoft Office
Knowledge in: SQL
Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Requisition #ckvmfqnzx7ozq0qp6d21ts69h