JPMorgan Chase
Hybrid

ServiceNow Business Analyst

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Job Description The Service Now Business Analyst is capable of analyzing a customer's business processes and translating the analyses into process optimization proposals including digitalization and/or automation based on ServiceNow platform. Have a solid understanding of "as is" & "to be" in order to break the requirements into user stories that are suitable for iterative, incremental development. The ideal business analyst will have a passion for technology and Service Now. A strong understanding of ITIL processes, data management, and Service Now platform integration and dependencies is required. Hands on experience working on projects centered around ITSM, request management, and customer service management (CSM) would be a plus.
Responsibilities:

  • Develops a solid understanding of customer requirements, applies industry best practices and knowledge of ServiceNow to design an optimal solution that supports the business process that meets functional requirements.
  • Interface with the customer representatives to collect and document current client processes.
  • Cooperates with architects and developers to assure designed solution architecture quality and functional requirements realized .
  • Defines functional and non-functional requirement specifications using adopted best practices (uses cases).
  • Develops accurate and clear user stories with acceptance criteria.
  • Implements client processes using ServiceNow workflows and functionalities.
  • Creates and maintains project documentation for the description of processes.
  • Support teams with project coordination activities like planning, milestone creation, dependency tracking, issue tracking.


Preferred Qualifications:

  • Good knowledge of ServiceNow/ITIL.
  • Good hands-on knowledge of data modeling tools.
  • Ability to act as a bridge between the client and the developers, translate the requirement into technical language for the developers.
  • Strong engagement, communication and facilitation skills.
  • Good analytical and problem solving skills to evaluate business problems and apply applications knowledge to identify appropriate solutions.
  • 2-4 years of experience in similar roles.
  • Great presentation skills.
  • Client management experience (Stakeholder management)Experience in Performing UML Design, MS Visio, Activity Diagrams, Sequence Diagrams and Process flow diagrams
  • Service Now Certified System Administrator (CSA) certification


About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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