About the Role:

As a CrowdStrike Services Operations Analyst, you will provide critical support to the Professional Services team. You will develop proposals, statements of work, and other business development documentation, as well as help to mature the daily operations of our growing Professional Services business.

As a Services Operations Analyst, you will be accountable for:

• Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client business

• Support Services Delivery teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting & recognition, invoicing activities and engagement analytics

• Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals

• Work cross functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents

• May support process improvement efforts and system automation efforts within CrowdStrike’s Services business

• May support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc. 

What You’ll Need 

• 2+ years experience in an operations or business analysis role

• Bachelor’s preferably in Finance, Accounting, Business Management or related field

• Must work effectively at a distance

• Strong organizational skills with the ability to handle multiple tasks at once

• Demonstrated project management experience

Bonus Points 

• English language skills - exceptional written and verbal communication

• Proficient with Microsoft Excel

• Strong working knowledge of a professional services firm preferred

• Adept at communicating timelines and expectations to large team

• Experience with any of the following systems/programs is a plus: Jira/FinancialForce/Salesforce/NetSuite/SurveyMonkey

#LI-RC1