Service Operations Analyst - #1015 at Bullhorn (Remote)

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Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021. 

We are a remote-first organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

About the role

Reporting to our Manager of Service Operations, the Service Operations Analyst will be responsible for designing, building and rolling out systems, integrations and reporting for the Professional Services organization. You will act as a resource to uphold quality and increase productivity within the PS organization, while also providing administrative and technical systems support to the wider Operations Team. 

A typical day will include...

  • Administering & configuring our systems and ensuring data integrity
  • Building workflows, validations and custom solutions for our systems Creating dashboards and reports for the Services Organization 
  • Providing insight for management and executives on metrics such as account retention, net promoter scores and customer success specialist assignments and capacity
  • Providing assistance to the Services Operations team on larger initiatives such as system integrations
  • Establishing relationships internally and working collaboratively with Managers and individual contributors 
  • Defining and managing expectations with team members and stakeholders to ensure everyone is aligned and working towards a common goal

This role is a fit for you if...

  • You have demonstrated competence, confidence and professionalism that inspires trust with those you work with
  • You have analytical skills and the ability to compile, interpret and report on data
  • You have advanced Excel skills and ability to construct complex formulas to manipulate & extract data
  • You have an ability to prioritize tasks, set expectations and manage many projects simultaneously
  • You have the ability to work intuitively in a fast paced environment 

Bonus points for…

  • Experience in scripting languages such as Python
  • Experience in Gainsight and or Clarizen
  • Experience in Jira
  • Experience in a Professional Services/Customer Success organization

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypescriptLanguages
    • LuceneLibraries
    • Node.jsFrameworks
    • HibernateFrameworks
    • TomcatFrameworks
    • GitFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • SolrDatabases

What are Bullhorn Perks + Benefits

Bullhorn Benefits Overview

Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in meals and monthly "First Thursday" social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.

Culture
Volunteer in local community
Bullhorn Cares is employee-led and organizes regular volunteering and fundraising events, both company-wide and local, to give back to our communities. We also offer 1 volunteer day per quarter.
Partners with Nonprofits
Bullhorn partners with Career Collaborative to close the opportunity gap and Pledge 1% to offer a portion of our success to our local communities.
Friends outside of work
Eat lunch together
Intracompany committees
Allies | To acknowledge, educate, and celebrate diversity in culture, race, gender, and sexual orientation; Herd | For women and allies to share ideas and brainstorm solutions in a judgement free zon
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
With an emphasis on diversity in our recruitment and team-building efforts, Bullhorn is proud to support leaders from all cultures, races, genders, sexual orientations, and backgrounds.
Unconscious bias training
Diversity Employee Resource Groups
Allies | An umbrella Employee Resource Group; HERd | An ERG for women and gender minorities; [email protected] | An ERG for Black employees; Pride | An ERG for LGBTQIA+ employees
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bullhorn employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $2,500 weekly maximum payout.
Dental Benefits
Our dental benefits plan covers 80% of expenses after deductible.
Vision Benefits
Our vision benefits plan includes a $20 co-pay for annual eye exams with $0 co-pay for glasses and contact lenses.
Health Insurance Benefits
Our best-in-class health insurance policy through BBA (a Blue Cross Blue Shield company) covers up to $4,000 of out of pocket expenses.
Life Insurance
Life insurance is equal to 5 times an employee's annual salary up to $500,000.
Wellness Programs
Onsite Gym
Team workouts
Bullhorn's team fitness initiatives include In-office yoga.
Mental Health Benefits
Bullhorn offered a Mental Health Day to all global employees this summer. We also have mental health coverage included in our Medical plans and Employee Assistance Program.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Bullhorn will match 50% of employee contributions to their 401k plans up to 6% of all eligible earnings.
Performance Bonus
Match charitable contributions
Bullhorn partners with Pledge 1% to offer a portion of our success back to our local communities.
Child Care & Parental Leave Benefits
Child Care Benefits
Bullhorn offers an Employee Assistance Program that includes child care and elder care referrals. Child care could be covered through your FSA with Bullhorn.
Generous Parental Leave
Bullhorn provides up to 4 months of parental leave for the primary caretaker and 2 weeks of parental leave for the secondary caretaker of new infants.
Flexible Work Schedule
Flexible schedules for Bullhorn employees are at the discretion of each employee's manager.
Remote Work Program
Our remote work program includes work from home or remotely on occasion as needed.
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Bullhorn hosts Bring Your Kid to Work Day each year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Bullhorn has an unlimited vacation policy for all employees globally.
Paid Volunteer Time
Our employees receive 1 day per quarter of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Bullhorn offers commuter benefits as an FSA, with a contribution of up to $260 per month.
Company Outings
Bullhorn hosts company outings Monthly
Free Daily Meals
Game Room
Bullhorn has a Jam Room for musicians to use at any time.
Stocked Kitchen
Bullhorn has a fully stocked kitchen including coffee, tea, fruit and cereal
Some Meals Provided
Happy Hours
Happy hours are hosted once per month on "First Thursday."
Parking
We offer employees a parking subsidy through an FSA
Recreational Clubs
We encourage Bullhorn employees to form recreational clubs.
Fitness Subsidies
Fitness subsidies are available through the health insurance plan.
Professional Development Benefits
Job Training & Conferences
Bullhorn offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Bullhorn hosts regular lunch and learn meetings.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bullhorn's benefits start on Day 1 of your employment. There is no vesting period for medical, dental, vision, 401k, or other benefits. We also offer a paid employee referral program, relaxed environment with casual dress, and internal promotions/moves.

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