As an IT Service Desk Analyst, Experienced (Help Desk Representative) at PPG, you will be one of our front-line problem solvers, and will be trained on sophisticated techniques to trouble-shoot and resolve technical problems of PPG staff and partners.

Training:

The Service Desk Development program focuses on bringing ambitious career focused individuals into the Global IT organization with the primary goals of developing future IT leaders. The program gives new hires the ability to work with all of PPG's employees as part of our 24x7x365 Service Desk. New hires will utilize the ITIL methodology best practices of Incident, Problem and Knowledge Center support as they provide customers with support about IT services. This is a fully work from home position with the ability to work out of a Regional Technology Center office on an as needed basis.

Key Responsibilities:

• Identify, research, & resolve technical challenges.
• Assists other Service Desk Associates and generally resolves mid to higher-level IT challenges.
• Handle incoming telephone calls, online chats and emails for technical support.
• Document, track and monitor problems to ensure timely resolutions for internal customers.
• Participants will be able to rely on instructions and pre-established guidelines to help users and will receive on-the-job training, yearly corporate training and individualized training to help you grow personally and professionally.

• Associate or Bachelor's degree in Information Science, Computers, Information Technology, or similar; OR equivalent combination of training, certification, skills, and experience.
• 1-5 yrs of related experience troubleshooting, setting up hardware, imaging systems, and/or working in a help-desk environment
• Willingness to work a standard daylight shift and available for rotations in a 24/7/365 environment.
• Available for on-call duty
• Strong computer skills and the ability to think through technical problems step by step.
• Strong critical thinking skills; ability to reason through undocumented challenges.
• Demonstrate excellent communication skills, ask probing questions, and make intelligent inquiries.
• Must be proficient in English.

Future Opportunities:

The program targets to develop participants for future opportunities within IT Infrastructure Services which includes different technology tracks or the possibility of other areas of IT including Strategic Business Units or IT Support and Application Services. You will be eligible to begin posting for your next opportunity at 18 months and typical placements occur by 24 months but can vary based on performance, desired career track and job availabilities.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other companyTo learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday - everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf