Service Analyst 1 at Wellstar Health System

| Atlanta, GA
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Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Responsibilities

Service Analyst I IT Service Desk attempts to resolve all incoming customer support requests via personal request, telephone, email and/or web concerning network, software and systems or hardware related incidents. Analyst will research, diagnose and resolve moderately complex system hardware, software, network, and operator issues. Analyst must maintain accurate records and be thorough in documenting outcomes. The position requires interfacing extensively with end users, peers, and other Information Technology personnel for the resolution or escalation of end user reported incidents. Analyst must consistently exhibit excellent customer service and communication skills.
Qualifications

Required Minimum Education
  • High School diploma or equivalent required
  • Associate or Bachelors degree in computer science or related field preferred
  • One to Three years equivalent work experience in lieu of education will be considered

Required Minimum Experience
  • Two years work experience in an IT support role for applications, network, or hardware
  • Requires basic knowledge of hardware and software concepts and proven ability to trouble shoot incidents according to documented procedures
  • Experience with help desk applications / incident tracking system is preferred

Required Minimum Skills

The Service Analyst I must consistently demonstrate the following qualities:
  • Intermediate knowledge of application and systems concepts
  • Good troubleshooting and deductive reasoning skills
  • Computer literacy and the ability to grasp new or changing concepts
  • Excellent verbal and written communication skills as well as organizational habits
  • Ability to prioritize incidents and escalate when appropriate
  • Good interpersonal skills and the ability to work as part of a team
  • Ability to multitask and provide guidance to team members when appropriate
  • Exhibit tact, professionalism, good personal grooming and create a favorable impression to the public and all health system staff through professional dress and good customer service skills
More Information on Wellstar Health System
Wellstar Health System operates in the Healthtech industry. The company is located in Marietta, GA. Wellstar Health System was founded in 1997. It has 25000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 54 open jobs at Wellstar Health System, click here.
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