Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, an early leader in Conversational Service Automation (CSA), is seeking a Senior/Principal NLP Scientist who is interested in working on the next generation of “goal driven conversational models”. The ideal candidate understands the fast pace of the start-up environment and is not intimidated to work on topics that are at the frontier of the research. The candidate will work as an individual contributors but it is expected to collaborate and sync up with the other members of the Data Science team.

The mission of the Data Science team is to change in positive the customer service experience through machine learning applications.

Responsibilities:

• Focus on the current state of the art for conversational AI
• Define and develop “goal oriented (or intent driven) conversational model”
• Produce “production ready models” to deploy over a Model as a Service framework

Requirements:

• Minimum 7+ years of experience in the field of ML with focus on NLU/NLP
• MS in STEM (PhD preferred)
• Knowledge of Deep Learning techniques
• Full proficiency with ML/DL tools mainly TensorFlow and Pytorch
• Understanding of the RL paradigm

Preferred Requirements:

• At least 2/3 publications in referred journals
• Passion to solve complex problem with elegant simple solutions

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com