As part of the HS&H Solution Adoption Department, the Senior Technical Integration Analyst is responsible for being able to coordinate the technical product implementation defined by the sales agreement and business requirements of the customer. This position will collaborate with Enrollment, Sales, and Operations to successfully implement the technical suite of products through installation, testing, training, and consulting activities. This Senior Analyst will have a solid background working with practice management systems and technical integration between healthcare information systems. Will be able to lead, manage, and support clients and other analysts throughout the project life cycle.

What you'll be doing:

• Help lead and be a part of a team of technical integration analysts
• Technical integration discussion and setup
• Installation of healthcare related data file exchanges between client and Waystar
• Reviewing client data files to determine solution options and limitations
• Summarize the output of the data review to client and internal teams
• Testing file exchanges, data mapping, and design output to verify full functionality and assure client's specific needs are met
• Installation of file extract automation and patient statement design using golang templates and configurations
• Coordinates with internal engineering teams to translate client requirements into development output
• Execute acceptance testing of requirements and analyze results prior to deploying out to clients
• Actively monitor and provide feedback on the client's account post installation
• Support end users from a technical standpoint during the course of Implementation
• Maintain up to date and accurate documentation of the account throughout the interface installation process via Salesforce
• Further develop and maintain:
  • Overall understanding of all Waystar products and best practices on how they should be used
  • Understanding of the systems we exchange data with and the technical setup of how these systems function and work with our interfaces
  • A clear understanding of healthcare revenue cycle, particularly focused on patient billing and payments
• Work on technical integration projects and interface implementations

What we're looking for:

• At least 5 years working with healthcare information systems or other complex integrated information systems
• Clear and effective communicator with excellent verbal and written skills.
• Ability to understand complex technical processes
• Ability to work in a high functioning results driven team
• Ability to talk knowledgably to technical resources with a full technical understanding of how the data exchanged will impact the solution outcome
• Ability to multitask and perform well under pressure in a heavy volume environment
• Advanced computer skills utilizing MS Office products, Salesforce, FTP software(winscp) and WebEx
• Strong time management, analytical skills, and troubleshooting skills
• General understanding of how to read data files and match to an output and a specification
• Experience working with file exports, acceptance testing, and data mapping
• Experience reading and/or working with coding languages (HTML, golang, YAML)
• Self-motivated individual with the ability to work in a group environment and independently
• Bachelor's degree or equivalent experience
• Experience working in or with with healthcare revenue cycle
• Possess a strong sense of urgency
• Experience with product implementation
• Exceptional client service skills
• SQL database knowledge and basic coding skills are a plus.

Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.