Senior Supply Chain Manager, Analytics
Our Opportunity:
Chewy is looking for an experienced Senior Analytics Manager to help manage the Transportation Operation processes and performance. This role includes working cross-functionally with network planning, FC Operations, middle-mile and small parcel carriers to drive continuous optimization within our fulfillment network. You will use quantitative and qualitative data to uncover key insights that drive network strategy and enhancements. The ideal candidate has shown success in diving deep, attention to detail, and continuous improvement.
What You'll Do:
- Develop input based KPI’s and goals to deliver clear actions to improve cost, service, and operational efficiency outcomes
- Utilize data to identify opportunities to improve cost, service, and operational efficiency, transform those insights into clear actions, and drive alignment to implement and improve customer experience.
- Work with transportation and operations to bridge and prioritize technology gaps and improve customer experience
- Deliver bridging for KPI misses and action plans to close gaps.
- Exhibit a strong sense of ownership, bias for action, and communication skills; be willing to roll up your sleeves to get the job done.
- Have a passion for delivering an industry leading customer experience.
- Monitor performance of your program(s) and measure impact of enhancements; communicate impact clearly across the organization and use to drive prioritization.
- Position may require travel
What You'll Need:
- Bachelor’s degree and 6+ years’ experience in eCommerce, Transportation or Operations
- Monitor and improve the performance of the network by following and driving performance with existing metrics
- Cross-functional experience
- Support process improvements in warehousing and transportation operations with analytics
- Ability to multi-task and work well within a dynamic, fast-paced organization
- Strong written, verbal, interpersonal skills, and a positive, people-oriented, attitude.
- Excellent analytical skills with demonstrated experience turning data into actionable insights
- Self-motivated, high energy, proactive and possess problem solving skills
- Advanced knowledge of MS Excel, SQL and Tableau. Knowing Python is a plus.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
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