Flexe solves the hardest omnichannel logistics problems for the world's largest retailers and brands. Integrating technology, open logistics networks, and elastic economic models, Flexe customers move fast, at scale and with precision. Founded in 2013 and headquartered in Seattle, Flexe brings deep logistics expertise and enterprise-grade technology to deliver innovative eCommerce fulfillment, retail distribution and network capacity programs to the Fortune 500. Ready to transform the $1.6T logistics industry?
As a Senior Solutions Analyst, you will engage with Flexe clients and prospects to lay the groundwork for a successful project. You will work with our Business Development team as the technical and product expert, developing the project scope, and ensure the proposed solution aligns with the Flexe product offering. You will follow each project through the implementation process ensuring that your design continues to meet the customer needs as new information is discovered along the way. Your design and guidance will have a direct impact on our ability to successfully hit project timelines and service our clients profitably. You are a critical internal stakeholder for our operational teams who rely on your solution design to be effective for our warehouse partners to execute and to meet customer expectations.
Responsibilities:

• Review and complete customer scope documents to identify solution gaps, determine follow-up, and internally discuss solutions options to meet customer needs.
• Work directly with Flexe customers via email, phone, or in person to confirm the project scope and identify appropriate solution options.
• Act as a consultant in partnering with commercial owner and client to design effective and efficient solutions that align with Flexe WMS functionality and meet client needs.
• Identify potential product gaps in WMS software and partner with Flexe product and software developers to ensure new functionality meets client requirements.
• Communicate integration functionality to customers, be able to compare customer requirements to existing functionality and pass along knowledge to the Product team if gaps exist.
• Provide guidance to Business Development which Flexe pricing levers are appropriate for the solution.
• Document operational and technical end-to-end process flow for the solution and review with both the warehouse and shipper to gain consensus.
• Communicate relevant scope changes that impact pricing back to the Business Development team. Partner with BSA (Business System Analyst) team to ensure new WMS functionality is understood and appropriately applied to new opportunities.
• Monitor the Flexe product roadmap to ensure future roadmap initiatives are leveraged to win new revenue.
• Identify and document required SOP's needed to meet specific client needs.
• Provide guidance on parcel shipping options to customers and our internal team.
• Travel onsite as needed to support Business Development in gathering scope or to warehouse to implement or execute designed solution.

Qualifications:

• Bachelor's Degree in Industrial Engineering or other technical field
• 7-10 years experience managing or designing a warehouse operation
• Prior experience in a solutions design role for a 3PL.
• At least 3 years experience with WMS or OMS software; configuring, troubleshooting, testing, using or supporting the software.
• Experience with warehouse IT integrations and solutions design
• Proven experience identifying needs and designing WMS features to meet client requirements.
• Project management experience, working on multiple projects at once, coordinating communication, executing.
• Experience working in a sales environment, either in direct sales or as a technical sales expert preferred.
• Experience working with both LTL and Parcel transportation companies preferred.
• Ability to travel up to 15%
• Must be authorized to work in the US without restriction. We will not be sponsoring visas for this role at this time.
• This role is fully remote

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Benefits:
Our benefits package at Flexe is thoughtfully designed to help our employees lead healthy lives inside and outside of work.
- Medical, dental, and vision insurance
- 401k with employer match
- 4 weeks of paid time off, an additional 13 paid company holidays (10 standard holidays, 2 floating holidays and -your birthday!)
- 2 days of volunteer PTO
- 12 weeks of company-paid parental leave
- Fully remote, in-office, or hybrid work environment
- $300 home office stipend and monthly home internet reimbursement
- Employee support groups, social groups, and mentorship program
- Employee-driven programs for volunteering
- Manager development program and resources
- Access to free LinkedIn Learning courses
Flexe participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.
Flexe is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.