Description

SAIC is seeking a seasoned Senior ServiceNow Analyst who possesses knowledge of ITIL.

Responsibilities• Assist in building and maintaining internal technical documentation, manuals, policies, and processes; • Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits; • Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.• Guardian of all master copies of software and documentation Assets and CIs registered with Configuration Management Database • Control the receipt, identification, storage, and withdrawal of all supported IT assets and CIs• Provide information on the status of IT assets and CIs including attributes related to areas such as alignment with FSC services/products, contractual information including costs and support coverage periods, etc.• Number, record, store and distribute Configuration Management issues• Assist in the identification of products and CIs• Maintain inventory along with current status information on IT assets and CIs• Assist in conducting asset and configuration audits• Experience with CMDB, workflow and other related• Collaborate with business stakeholders, business operations, and product engineering teams• Coordinate activities with other technical personnel as appropriate• Able to clearly articulate understanding of Problem, Change and Event Management processes• Ability to work independently with minimal direction providing technical and non-technical support to multiple users• Capable of working under pressure, while handling multiple tasks simultaneously• Ability to work overtime and weekends required on occasion• Experience providing services to the federal government is preferred

Qualifications
• Bachelor's degree in computer science, systems engineering, or related technical discipline is preferred• 5 years of experience as a Data Engineer/Administrator or similar role• 8 years of additional relevant experience may substitute for education
Preferred• ITIL V3 Certified is a plus • Ability to work independently with minimal direction providing technical and non-technical support to multiple users• Capable of working under pressure, while handling multiple tasks simultaneously• Ability to work overtime and weekends required on occasion• Experience providing services to the federal government is preferred

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.
Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.