Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Sr. Risk Management Analyst is an individual contributor role within the Visa DPS Client Services Organization. This role provides second level support across Issuer Processing platforms, products and services to both internal and external parties. The Sr. Risk Management Analyst is a technical and functional specialist responsible for managing and supporting a variety of support inquiries, projects, initiatives, and process improvements related to client vendor management and due diligence, regulatory compliance, audits, contracts and service level agreements, service delivery controls, and workforce re-engineering. A successful Sr. Risk Management Analyst will apply strong payments operations acumen and business solutions while building customer relationships and cross-functional partnerships to ensure industry leading operational excellence, controls, risk mitigation, and compliance are achieved between all stakeholders and end points.

Responsibilities:

• Core member of the Issuer Processing business support team
• Drives cross-functional service delivery and operational excellence across Debit, Prepaid, and Risk products and on-behalf-of consumer facing services for Issuer Processing and Enablement
• Leads moderate to complex cross-functional initiatives where influence, leadership, and collaboration is key to success and timely delivery of business objectives
• Manages end-to-end support for client-initiated audit and assessment activities, regulatory exams, vendor management due diligence and compliance inquiries of Issuer Processing products and services
• Develops action plans and leads cross-functional support teams to remediate issues, findings, and risks within defined timelines
• Provides additional compliance oversight and governance of Issuer Processing products and services
• Proactively assesses processes, controls, and risks across products and services to identify potential gaps and process improvements
• Maintains and establishes new service delivery controls to achieve regulatory compliance requirements
• Serves as an Issuer Processing Service Level Management and Governance expert to effectively manage client SLAs and deliver sales support and consulting for net new engagements
• Act as an advocate and liaison for the client; proactively identify processing efficiencies and overall process delivery optimization
• Oversee and execute special projects as assigned
• Ability to comprehend and explain highly configurable and complex systems and services in business terms, negotiate and manage expectations accordingly
• Demonstrate a strong understanding of Information Security, Compliance, and Business Continuity methodology

Qualifications

Basic Qualifications:

• 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree.

Preferred Qualifications:

• 7-10 years of work experience with a Bachelors Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD. 
• Experienced background in payments Risk Management and Compliance (preferred).
• Experience supporting, assessing, interpreting, certifying and/or driving adherence with a wide variety of payments and consumer regulatory compliance (e.g. PCI, GDPR, CCPA, Reg E/Z, UDAAP, complaints handling, etc.). 
• Experience supporting federal financial regulations, rules, exams (e.g. CFPB, OCC, FDIC). 
• Strong understanding of the card payments industry and issuer processing.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving. 
• Excellent time management, organization, and planning skills. 
• Proven ability to set priorities, influence others, and manage customer expectations. 
• Customer-oriented with proven ability to establish productive working relationships with clients, cross-functional teams, and management at all levels. 
• Proficiency providing technical and consultative support to external facing customers. 
• Demonstrated ability to articulate complex technical information, events, or processes into business terms and solutions. 
• Excellent verbal, written, presentation and interpersonal skills are required. 
• Ability to quickly learn proprietary processing platforms, products, and related support systems. 
• Proven ability to analyze, document, and enhance complex processes and procedures. 
• Advanced proficiency with Microsoft Office including Project, Visio, Excel, PowerPoint, and Teams. 
• Must be willing to work off hours and weekends as necessary. 
• Seeking a team player who can have fun while securing success against goals.

This position has a minimum base salary of $90,200 and a midpoint base salary of $117,300. The base pay may vary depending on job-related knowledge, skills, and experience. In addition, this position is eligible for annual bonus and equity.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.