The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The ChallengeUnderstanding how different teams and products contribute to our overall revenue mix is a crucial part of company success. We operate in an ever-changing and fast paced environment, where the need to have solid operating cadences and revenue attribution structure is critical. With these, we can articulate the path to growth and course correct, amplify and change as needed.

The mission of the Revenue Operations team is to drive world-class execution of the product and customer focused strategy to help achieve growth, accelerated revenue, and integration with the broader operating rhythm of the company. They engage and partner with sales leadership, subject matter expert sellers, and product teams to convey our current outlook, future health and important considerations that the teams should be aware of.

Expectations for SuccessThe successful candidate enjoys working cross-departmentally and finds gratification in developing and implementing analytical decisions and process improvements. Through analyzing processes, data, and building cross-functional relationships with senior team members and executives, you help take the company in the right direction and are confident in portraying your data-backed recommendations to impact business decisions. 
You’ll know you’re doing a great job when our Sales, Customer Success, and Partner teams see issues resolved quickly, with empathy, and understand how your decisions link to business objectives. You can work cross-functionally, are a self-starter, can multitask, and manage your time effectively. We work in a fast-paced and ever-changing environment which means you must possess the ability to adapt and negotiate ambiguity. 

Key Activities

Execute & inform attribution strategy

• Communicate effectively with cross-functional, senior stakeholders
• Independently resolve most complex attribution issues; escalate as appropriate
• Clearly document disputes to contribute to subsequent analyses and insights
• Begin to analyze trends and propose process changes, leveraging historical and current data
• Quarterback key business initiatives, including distributing work with team members to drive results
• Own code updates

Lead pipeline tracking, reporting, and product forecast

• Compile weekly insights on product sales expectations, evaluating trends and performance in our geographic areas. Update a rolling forecast based on results and changes in our sales funnels
• Analyze financial and business data to identify risks and areas of opportunities for growth 
• Evaluate future period sales projections based on funnel health. Advise on moves to support funnel building and health
• Understand key pipeline plays that are being driven by Marketing, Customer Success and Partners and how those are performing
• Distill insights from deep data analysis and proactively recommend action items 
• Partner with key cross functional leaders to highlight key issues, risks, and opportunities. Begin to drive accountability with cross-functional stakeholders to action on insights
• Support annual planning across our finance, product, revenue operations and go-to-market organizations

Qualifications

• Excellent Communication Skills. Able to articulate status, priorities, and next steps clearly, succinctly, and in a variety of settings and styles
• Demonstrated ability to partner with cross-functional stakeholders to resolve conflicts, improve decision-making and business outcomes
• Demonstrated ability to use quantitative and qualitative approach to problem solving, recommend and implement appropriate analyses
• Customer-first mentality; knowledge of sales processes is a big plus. Prior experience with a SaaS organization preferred
• Solid Salesforce and Tableau (or other data visualization tools) user
• Demonstrated ability to write advanced SQL queries and/or work with complex data warehouse structures
• 4-6 years experience in data analytics or management consulting
• Bachelor’s degree in Business, Information Systems, Statistics, Economics, Math or Computer Science recommended