Calm
Our mission is to make the world happier and healthier.
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Senior Researcher, Consumer Insights at Calm

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Who We Are: 

At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and app—filled with meditations, sleep stories, music, movement, and more—we’re redefining what mental care looks like in 2021 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, we’re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over. 

What We Do:

Calm’s marketing team is working to lead the conversation around mental health and mindfulness. We’re curious about our consumers, their challenges, and how Calm can be a true tool for change. We are a highly cross-functional and collaborative team, developing work that sparks a cultural dialog, expands what Calm is in the minds of consumers, and makes meaningful connections to the brand across the globe.

What You’ll Do:

Calm is seeking a Senior Researcher to join our Consumer Insights team, which aspires to bring the objective voice of our consumers into all that we do. This is a new function at the  company focused on uncovering deep insights about how to help people build happier and healthier lives - and more importantly - how Calm can uplevel what we do to meet their needs. 

The Senior Researcher, Consumer Insights will report directly to the Director, Consumer Insights supporting various lines of our business across with research and insights. They will be responsible for jumping in on every stage of the research / insights process –  designing and executing quantitative and qualitative research initiatives, as well as analyzing and synthesizing data, for key stakeholders. This person will also partner with our content and social teams to use best-in class research to help them define strategy, tell incredible stories, and develop world-class content marketing campaigns across the world. 

The right candidate will be an excellent communicator and knowledgeable about a variety of qualitative and quantitative research methods, passionate about mental health and wellness, and comfortable in a fast-moving startup culture, excited to collaborate and motivated to drive a consumer-first agenda.

  • Support the Marketing organization by designing and executing qualitative and quantitative research projects that will inform messaging, communication, and product development strategies with powerful insights that speak to the needs of our consumers
  • Act as a partner and ally to our brand, content, and social teams, to understand their insights needs, then develop, execute, and deliver best-in-class research to address them
  • Work closely with the Consumer Insights Director to deepen knowledge of our users and target audiences, through audience profiling and segmentation
  • Prepare and present research findings to teams via thoughtful, clear and succinct research reports that provide actionable insights
  • Participate in the fielding, analysis, and creation of brand tracking reports

Who You Are:

  • 5+ years of hands-on experience in a research/consumer insights department or market research agency
  • Knows how to design a research project to meet the needs of the business question and can determine which methodology best serves the purpose
  • Lives and breathes primary research (requires both qual and quant) and has extensive experience designing and executing studies with the ability to manage both
  • Understands the consumer’s voice and how to turn what people say into actionable findings - in fact, has a proven track record of turning findings into thoughtful, holistic stories that get to the heart of the opportunities
  • Loves rolling their sleeves up and diving into projects on their own while always looking to go beyond what is expected and deliver more
  • Is comfortable prioritizing work across multiple requests and stakeholders to ensure that they have the greatest impact
  • Knows when to be scrappy and when to  hold the line on methodology

Nice-to-Haves: 

  • Experience managing research in EMEA markets is preferred, but not required

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. 

Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.

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What are Calm Perks + Benefits

Calm Benefits Overview

We're committed to supporting our team in every aspect of their personal and professional lives. That goes way beyond 'perk's. We'll cover 100% of your health, dental, and vision, and give you monthly stipends for your fitness and wellness routines too. When we say PTO is Take What You Need, we really mean it, whether that's a mental health day, or a trip around the world. Your home office should be as functional and inspirational as your office office. We'll give you a WFH stipend to help. Your family is a vital part of community too. That's why we offer baby bonding leave to all salaried employees. Calm can only grow if you do. We offer a great salary, equity, 401(k), and even a generous extended learning budget. Our calendar of (virtual) social events ensures you always feel part of, and close with, the team, no matter where you are.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
100 dollar wellness
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Fitness Subsidies
To celebrate how Calm is working to make the world happier and healthier, employees are given the benefit of a $100 monthly wellness stipend to put toward their own happiness and health.
Home Office Stipend for Remote Employees
Calm provides a $750 work from home budget to go towards creating a more comfortable and productive home workspace.
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

An Insider's view of Calm

How would you describe the company’s work-life balance?

We’re a hard-working, collaborative team with ambitious goals, but Calm understands the importance of individual well-being and how that impacts how we show up at work. Calm fosters a supportive, remote-first culture that enables us to meet both our professional goals and personal interests.

Katrina

Lead Product Manager

What are some things you learned at the company?

The most important thing I’ve learned at Calm is how to evaluate and scope a project so that it regularly delivers value for our company and stakeholders. As an engineer, it helps us prioritize when there’s a lot to do, effectively weight tradeoffs and evaluate requirements so i can see my contributions and feel proud of them.

Kamla

Data Engineering Manager

How do you empower your team to be more creative?

By making our team a safe space for creative ideas!
Within engineering, I help drive and facilitate projects that make our team happier and more productive! For example: making our interview process more junior friendly, improving our remote onboarding, and addressing tech debt etc.

Ellen

VP, Engineering

What is your vision for the company?

At Calm, we're working to scale up on everything we do across the company, from Engineering to Marketing to Content. We're also making sure that as we scale, everyone on the team is able to grow in their career, take risks, and have a huge impact.

Tyler

Principal Engineer

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