Senior Operations Analyst - Remote at Paycor

| Cincinnati, OH | Remote
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Senior Operations Analyst
Remote - Work from home
Job Summary
The Senior Operations Analyst will support Paycor's Client Service team by accurately measuring business performance, identifying improvement/efficiency opportunities, optimizing key business levers, and developing plans of action and tools that lead to maximized revenue and cost performance. The Analyst will be required to understand and interpret data sets and business performance at various levels of detail in order to generate objective, data-driven, and actionable short and long-term recommendations. Ultimately, this role is responsible for monitoring and identifying opportunities against key performance metrics. The successful candidate will have an operations focus and a tenacity for managing hurdles that get in the way of business outcomes.
The role is cross-functional and will require coordination with Client Service, Finance and IT resources. The Analyst will work on a variety of projects such as optimization of our operational workflow, predictive trends on key operational and segmentation metrics, labor and process workflow, and standing up and mining new sets of relevant operational data. The Analyst will also bring a quantitative and deep analytical tools skillset.
Essential Duties and Responsibilities
  • Collect, analyze, and evaluate data to track the impact of business levers and Paycor's business performance with a focus on the implementation pipeline from the start of the project through billing and/or revenue retention post implementation.
  • Drive decision making and strategy with data and analytical insight with the goal of maximizing revenue and cost performance.
  • Extract data and gather feedback from stakeholders to allow for development of actionable tools and efficient and sustainable data models.
  • Identify process improvement opportunities to ensure data integrity and drive time/cost efficiencies.
  • Measure, report and analyze results across operational groups, products, channel, platform and other performance segments.
  • Analyze customer data to understand behavior changes, and identify ways to increase customer retention and improve on-time delivery of Paycor services.
  • Create easy to read, engaging reports that give Client Service and Finance management clear perspectives on the key metrics and their performance.
  • Understand outside factors such as economic, marketing, sales, and pricing strategies that may drive a need to influence the operational capacity forecast.
  • Perform ad-hoc analysis and projects as needed using advanced analytical tools.
  • Assist with the development of centralized automated tools for cross functional departments to extract data, report and provide insights for daily business management pertaining to revenue, client profiles, product attributes, and operational efficiency
  • Manage tools, dashboards, models, reports and statistics that support decision making and process improvement within the organization, including pipeline reporting, trend analysis, retention analysis, and operational optimization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
  • Bachelor's degree or 5+ years' experience in related operations, analytical and systems
  • 5+ years' experience in related operations, analytical, systems and/or accounting role
  • Exceptional analytical and quantitative skills with the ability to interpret data into actionable recommendations
  • Strong Excel skills including experience analyzing large quantities of data, effectively validating data sets, creating complex formulas, pivots and developing models
  • Able to work quickly, experiment and amend approach based on data and results
  • Tenacious personality with the ability to challenge others and lead without authority
  • Excellent written and verbal communication skills
  • Ability to meet aggressive deadlines
  • Experience with data visualization tools such as Tableau, Power BI, Qlik preferred
  • Experience in extracting and leveraging data from Snowflake preferred
  • Experience with analytics and predictive tools, such as rStudio, SAS, IBM Watson, leveraging SQL preferred
  • experience a plus

Join our team to make a difference in people's lives, every day. We empower our clients to spend less time on administrative tasks and more time developing their teams. We rally around our colleagues and succeed together. And we support and give back to our communities. Together, we can make a difference.
More Information on Paycor
Paycor operates in the Analytics industry. The company is located in Cincinnati, OH, Phoenix, AZ, Omaha, NE, Birmingham, AL, San Francisco, CA, Denver, CO, Fort Collins, CO, Washington, DC, 2200 Pennsylvania Ave NW, DC, Jacksonville, FL, Fort Lauderdale, FL, Orlando, FL, Tampa, FL, Atlanta, GA, Chicago, IL, Downers Grove, IL, Carmel, IN, Kansas City, KS, Louisville, KY, Baltimore, MD, Boston, MA, Grand Rapids, MI, Livonia, MI, St Louis, MO, New York, NY, Charlotte, NC, Raleigh, NC, Akron, OH, Cleveland, OH, Columbus, OH, Cranberry Township, PA, Philadelphia, PA, Nashville, TN, Austin, TX, Houston, TX, Frisco, TX and Richmond, VA. Paycor was founded in 1990. It has 2131 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 100 open jobs at Paycor, click here.
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