Senior Manager, Services Analytics & Reporting Plano, TX (TG) at Samsung Electronics (Dallas, TX)

| Dallas-Fort Worth, TX
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Position Summary

Making the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

We are seeking a talented individual to join the GTM Operations Team within SEA Mobile C&S group. The individual needs to ramp up quickly to not only understand where every services' critical data resides, but also how the different systems interact with each other. The individual will be responsible for creating synergies and consistency of reporting among different services, and to manage, analyze and perform the data reporting function for all Samsung's owned and operated services, as well as 3rd party service partners. Through superior data analytics skills, the individual will provide insightful suggestions to management across all services.

The individual will work closely with various analytics/data teams, product teams, finance, business planning, services strategy and others in both US and South Korea offices.
Role and Responsibilities
  • Drive and consolidate services data from various corporate sources to produce useful and actionable reports ("turning data into information") and communicate them to audiences within the organization
  • Become the in-house expert on services metrics and benchmarks for all services
  • Simplify complex data into easy to comprehend analysis
  • Identify and communicate anomalies in performance as well as proposed solutions
  • Create complex Excel models and reporting tools to enable timely and accurate service performance reporting and analysis
  • Publish daily, weekly, and monthly service performance reports
  • Develop reporting tools, including dashboards and visualizations, to explain services/business insights
  • Blend customer behavioral data to extract trends and responses at a customer cohort level

Skills and Qualifications
  • BS degree in Mathematics, Statistics, Finance, Computer Science, and/or STEM related field
  • 12 years of related experience
  • Demonstrate a propensity for analysis, and the passion working with numbers
  • Solid analytical skills with the ability to think methodically, formulate insights, and present compelling cases for action
  • Passionate about understanding data and deriving actionable insights
  • Independent thinker who is persistent, resourceful, and resilient
  • Comfortable and able to thrive in a matrixed organization
  • A detailed minded individual who consistently delivers quality work
  • A self-starter with a positive attitude and a sense of humor
  • Strong organizational and project management skills
  • Excellent communication skills (verbal and written)
  • Understanding of various data management and reporting tools (Tableau or similar tools)
  • Microsoft Powerpoint and Advanced Excel skills (modeling, pivot tables, advanced formulas) are a MUST
  • Fluent in Korean is a big plus but not required
  • 10% travel (domestic and international) expected
Necessary Skills & Attributes:
  • Develop and maintain excellent working relationships with all assigned levels within and outside the company.
  • Plan, organize, and prioritize multiple assignments and projects.
  • Review detailed product development, marketing documents and media materials as needed.
  • Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels.
  • Work independently and in a team environment in order to achieve customer business objectives, personal and team goals and complete assignments within established time frames and specifications.
  • The ability to develop tasks and work assignments, based on sometime vaguely defined objectives.

Physical/Mental Demands and Working Conditions:
  • The position requires the ability to perform the essential duties and responsibilities in the following environment:
  • Work is generally performed in an office environment.
  • Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods of time.
  • The movement and transportation of equipment, most of the time under 25 pounds.
  • Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and business management stress.
  • Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas.
  • Frequently works additional hours beyond normal schedule.
  • Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions. Complete access to confidential company data where disclosure may jeopardize the company's competitive position.

Behavioral & Leadership Competencies
    Drives action with humility, EQ, and an unwavering passion for performance and results
    Embodies and encourages intelligent creativity
    Navigates highly matrixed and complex organizations successfully as part of a team
    Builds and develops best-in-class teams built on trust, accountability and mutual respect for each other and the organization
    Inspires trust, confidence, and consensus across the organization by fostering relationships


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* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

COVID-19 Vaccine Mandate
Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
More Information on Samsung Electronics
Samsung Electronics operates in the Hardware industry. The company is located in Bellevue, WA, Mountain View, CA, San Francisco, CA, San Jose, CA, Richardson, TX, Austin, TX and Ridgefield Park, NJ. Samsung Electronics was founded in 1969. It has 145454 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 67 open jobs at Samsung Electronics, click here.
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