Senior Manager of Analytics, Business Checking at American Express (Atlanta, GA)

| Atlanta, GA
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Kabbage, an American Express Company, is setting a new standard in big data and FinTech and we are looking for a Senior Manager of Business Checking Analytics to help us in our mission to help small businesses be mighty.

Acquired by American Express in 2020, Kabbage is a leading FinTech company changing the way small businesses manage their cash flow. Applying automation and real-time data, Kabbage provides small businesses a suite of integrated cash-flow technologies from flexible lines of credit, digital business checking accounts, fast payments and predictive business analytics. Now with the powerful backing of American Express, Kabbage can offer millions of small businesses the opportunity to access digital tools to help them grow bigger, lasting companies. While we've received numerous awards and recognition-such as Entrepreneur's Top Company Cultures, Inc Magazine's Top Private Companies, GlassDoor's Best Places to Work, and Forbes FinTech 50-it is our people, our culture, and our leaders that make Kabbage such a great place to work.

At Kabbage, we strive to be the place where a diverse mix of talented people want to come, to stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other wonderful characteristics that make us different.

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As the Senior Manager of Business Checking Analytics, you will be responsible for the performance reporting & analytics for American Express's Business Checking Account product line. The ideal candidate will be passionate about leveraging a deep understanding of customer and product data to drive business performance. He or she should have excellent interpersonal, communication and presentation skills and will have experience leading analytical projects. He or she should bridge the technical/strategic divide, being as comfortable writing complex queries as s/he is presenting the resulting insights to senior leadership in a concise, non-technical manner.

What you'll be doing:
  • Establish yourself as the go-to expert on Business Checking Account product data and performance
  • Support product strategy & decision making by conducting in-depth ad hoc analysis and deep dives into data to evaluate effectiveness of product initiatives and enhancement; Identify opportunities to better meet customer needs based on analytical findings
  • Partefine product-specific goals and KPIs as well as indicators of success for product initiatives/enhancements; Measure progress towards achieving set goals and provide accountability by leading regular reviews of performance
  • Communicate conclusions, implications and recommendations of analyses in a clear, concise fashion
  • Define and deliver robust and scalable reporting that provides accurate and timely visibility into key product metrics and trends
  • Design and implement scalable dashboards and data tools in Tableau to enable business users to access product data in a self-service fashion

  • 7+ years of relevant experience including extensive experience in hands-on analytical role(s) defining and tracking key business metrics and performing deep-dive analyses
  • Bachelor's degree in a quantitative field (e.g. statistics, engineering, math, science, economics, etc). Advanced degrees preferred.
  • Experience working collaboratively across teams and with partners across all levels of an organization
  • Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources
  • Strong curiosity and initiative in tackling complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and how these insights can drive business performance
  • Fluency with one or more database querying tools (SQL, R, Python)
  • Extensive experience with analytical tools and visualization software (e.g., Tableau, Looker)
  • Banking industry experience, including hands-on experience working with deposit and debit product transactional data strongly preferred

What we're looking for in you:
  • Analytical Skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions
  • Flexibility/Adaptability: Not thrown off by frequently changing priorities and conditions; copes effectively with complexity and change
  • Drive & Persistence: Proactive & self-driven; Resourceful, has grit, and a positive "can do" attitude. Possesses a strong willingness to work hard and efficiently to get the job done
  • Collaboration & Influence: Ability to successfully influence and bring together internal and external stakeholders to achieve shared goals
  • Communication Skills: Communicates information, ideas, and concepts clearly
  • Attention to Detail: Does not let important details slip through the cracks or derail a project
  • Lots of questions: Curious, loves learning. Not willing to accept surface level answers

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 240 open jobs at American Express, click here.
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