There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

Overview

As a Senior Infrastructure Operations Analyst within the Trading Support team, you will have an opportunity to work in a fast-paced, dynamic, and constantly evolving environment. This role supports the front office trading teams, technical systems, and their related workflows. As part of the day-to-day work, you will solve production issues, closely monitor the production systems and work with development peers to improve and stabilize the environment. Additionally, you may receive direct exposure to our trading desks as you support our company's trading systems. You are also encouraged to challenge current processes implementing improvements and automation of manual processes while also engaging on new project development. The main objective of this team is to ensure that the applications managed by Investments Trading Support operate smoothly and efficiently. The systems are used across the globe and supported by our global team.

We are looking for a candidate that can leverage their technical acumen to analyze and remediate complex issues impacting our trading systems and desk. In addition to strong technical skills, the candidate should be able to conduct exceptional client-facing interactions with our trading teams and business partners. The candidate will be our first line of support for technology incidents impacting the trading desk and its related systems. The candidate will be required to track and appropriately communicate out user impacts to end-users while an incident is being investigated. This position is collocated with the trading desk.

Role summary and job responsibilities

• Configures, administers, upgrades, monitors, and supports trading applications and workflow. Responsible for service delivery across all technology domains and all consumers.
• Requires in-depth knowledge and expertise in their own job discipline and working knowledge of related disciplines
• Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
• Reviews the production readiness of technology solution implementations and application deployments and coordinates next steps across the involved teams
• Works directly with multiple vendors and brokers to maintain and enhance our trading technology application suite
• Oversees and provides guidance on analysis of performance trends and actions being taken for preventing potential impacts
• Effectively uses logic as a problem-solving tool
• Assists others when they need help and provides it in a positive way that promotes confidence
• Proactively helps team members and makes suggestions to improve practices
• Effectively manages first level trading triage
• Leads projects or work streams within broader projects
• Ability to work with large datasets to create ad-hoc reports
• Accountable for work of self and sometimes others, provides process and standards advice in area of specialty
• Works independently, receives minimal mentoring
• Acts as a resource for colleagues with less experience

Business knowledge

• Possesses solid understanding of the tech, asset management industries, and internal business units to enable navigation of key partners and understanding of impact

Requirements

• Typically requires 3+ years of relevant experience
• Requires in-depth knowledge and expertise in your job discipline and working knowledge of related disciplines
• Maintaining a comprehensive understanding of the broader technology portfolio (including tools like New Relic, Splunk, ServiceNow, Cloud Monitoring Tools)
• Stays abreast of industry trends and technologies
• Maintains root cause analysis skills for investigation of incidents impacting technology availability
• Reviews capacity utilization for trends and raises awareness across teams to address areas of excess and shortages
• Administers processes and procedures related to code management
• Engages various teams to evaluate and implement performance tuning recommendations
• Available for 24x7 on call rotation (every 4-6 weeks), 5-10 hours per rotation

Commitment to Diversity, Equity, and Inclusion:

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits: We invest in our people through a wide range of programs and benefits, including:

• Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
• Flexible and remote work opportunities
• Health care benefits (medical, dental, vision)
• Tuition assistance
• Wellness programs (fitness reimbursement, Employee Assistance Program)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.