Senior Hybris (SAP) Business Analyst at Dentsu

| Baltimore, MD
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Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. 

Job Description

Merkle’s Senior Business Analyst serves as a key facilitator within the organization and its clients by liaising between the business and technical teams. Reporting to the Business Analysts Manager, the Senior Business Analyst is a critical part of the identification and definition of business requirements and drives for business problem solutions. Primary responsibilities of this role are elicitation, analysis and documentation of business and functional requirements, user stories, use cases and ensuring these elements tie directly back to business objectives as stated in the Statement of Work.

Responsibilities include:

  • Manage the requirements engineering process throughout the development life cycle, eliciting, Create and deliver functional requirements documentation
  • Translate designs into user stories
  • Work with designers to create world-class user experiences to achieve highest levels of engagement and adoption
  • Assist and sometimes lead stakeholder communication
  • Triage product bugs during User Acceptance Testing
  • Work with the QA team to review testing coverage


The qualifications below are ideal, but not all are required. We encourage candidates to apply if they satisfy some, but not all of the qualifications.

  • 3-10 years of professional experience, working with either business-to-business (B2B) or business-to-consumer (B2C) ecommerce sites
  • Interested in delivering functional/engaging user experiences
  • Hands-on, driven self-starter with high initiative
  • Experience gathering business requirements a plus
  • Familiarity with the Agile development process a plus
  • Working knowledge of or more ecommerce platform (SFCC, Hybris, Shopify, Magneto, etc)
  • Bachelor's degree in a business or technology related discipline or commensurate experience


  • Ideal candidate will thrive if they have these skills:
  • Comfortable communicating with clients and internal team members
  • Ability to work seamlessly in a team environment
  • Strong oral and written communication skills
  • Must be a team player with a strong, self-managing work ethic

Additional Information

At Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions, and support our goal of being a great place to work.


More Information on Dentsu
Dentsu operates in the AdTech industry. Dentsu was founded in 1901. It has 5090 total employees. It offers perks and benefits such as Health Insurance Benefits, Remote Work Program. To see all 829 open jobs at Dentsu, click here.
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