Thumbtack
Thumbtack is a technology company helping millions of people confidently care for and improve their homes.
Remote

Senior Growth Operations Analyst

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A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes - knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $500B industry - we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.
Thumbtack by the Numbers

  • Available nationwide in all 3,143 U.S. counties
  • 70 million projects started on Thumbtack
  • More than 4 million customers in the last 12 months
  • Pros earn billions on our platform
  • More than 8 million 5-star reviews for our stellar pros
  • 1000+ employees and $3.2 billion valuation (June, 2021)


About the Growth Operations Team
The Growth Operations team is a tight-knit group charged with helping to drive revenue through the sales team and improving pro Long Term Value (LTV) through the success team, all at the best ROI possible. We provide actionable insights to the sales and success teams and leadership, drive efficiencies in workflows and processes, and facilitate a smooth process for our pros to help them be successful on our platform. We collaborate across a variety of teams--from analytics to product to engineering to support!
About the Role
The team is highly interdisciplinary, encompassing a variety of skill sets including project management, operations analysts and lead generation specialists. In this role, you'll report to the Sr. Manager of Expansion Operations. You will be supporting National Ops teams to architect ETLs, dashboards and processes that help drive efficiencies and share insights across our sales funnel.
Responsibilities

  • Gather, analyze and model data for potential and existing pro business expansion- (SQL/Tableau)
  • Analyze process issues and bottlenecks and to make improvements
  • Create reports, dashboards and visualizations to understand business performance
  • Test business processes and recommend improvements that drive revenue leading to improved ROI
  • Own the production and evolution of key performance KPIs like Revenue, ROAS, LTV,CAC, conversion and churn.
  • Collaborate with business partners to develop technical /business approaches and new or enhanced technical tools
  • Work closely with our partners in sales, marketing, operations, product - be a good partner in the experimentation process from hypothesis design and supporting data, to audience selection through execution and analysis


Must-Have Qualifications
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • BA/BS degree, preferably in Economics, Business, Math, Statistics, or Computer Science
  • 3+ years working experience in SQL, business intelligence tools and Salesforce CRM
  • Experience synthesizing results, forming recommendations, and delivering to relevant internal stakeholders
  • 2+ years of experience supporting National Accounts and/or Enterprise Sales team(s)
  • Portfolio of projects focused on QA, efficiency gains and/or process improvement.
  • Strong communicator with proven experience successfully working with cross functional teams in a fast-paced, high growth environment
  • Comfortable with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change


Nice-to-Have Qualifications

  • Strong marketplace experience
  • A good command of statistics & testing business methodologies
  • Expertise dealing with third party vendors and retrieving data from external sources.


Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines*. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.
#LI-Remote
Benefits & Perks

  • Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
  • 20+ company-wide holidays including two week-long shutdowns
  • Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
  • Stipends for remote work support, home office set-up and internet
  • Subscriptions and Employee Assistance Program for mental health and well-being
  • Cell Phone Reimbursement, Thumbtack services (North America only)


Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/ .
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact [email protected] .
*Currently, Thumbtackers can live anywhere in Ontario or British Columbia, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, KS, KY, MD, MA, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, Washington DC. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Thumbtack Perks + Benefits

Thumbtack Benefits Overview

We work hard, but we’re not all business. We take employee well-being very seriously. Because people do their best work when they’re rested and engaged, and we believe that everyone should love where they work.

Be part of a dynamic culture built on integrity, inclusion, and authenticity, where our leaders listen to feedback and take action. With more than 20 company-wide holidays (including an end-of-year company shutdown), flexible PTO, equal parental leave, and a virtual-first working model, we treat you like our greatest asset—because you are.

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Quarterly engagement surveys
Employee awards
Flexible work schedule
Virtual work at Thumbtack means set Collaboration Hours for Zoom meetings, weekly focus time on No Meeting Wednesdays, and Google Docs and tools for asynchronous collaboration across teams.
Remote work program
We believe great work can be done from anywhere. With our virtual-first model, you have the opportunity to choose where you live and work.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
All parents get 12 weeks of leave, and birthing parents could receive up 8 additional weeks. We also provide generous fertility benefits with a lifetime maximum benefit of $30,000 USD.
Family medical leave
Adoption Assistance
HRA Infertility & Gender Dysphoria & Adoption Assistance: $10,000 per year, ($30,000 lifetime max) for covered infertility treatments, gender dysphoria services, and any expenses for finalized
Restricted work hours
Collaboration Hours for Zoom meetings and weekly focus time on No Meeting Wednesdays.
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Recharge with flexible PTO and 20+ companywide holidays, including week-long company shutdowns in summer and winter.
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Company-sponsored outings
Company-sponsored happy hours
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
We have a “Courageous Conversations” speaker series as well as mentorship and 8 employee resources groups (ERGs) that host programming throughout the year.
Promote from within
Mentorship program
We recently launched a formal mentorship program with our Chief Legal Officer, Melanie Margolin called "Mentorship with Melanie."
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

Additional Perks + Benefits

We offer a $1,000 USD/year remote work stipend to support career development, physical and emotional wellness, and caregiving. Amplify your growth with professional coaching from BetterUp and personalized mental health resources from Modern Health and Therify.

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