Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The Transaction Monitoring Team in Atlanta are a crucial function within Operations helping to protect our customers from the risk of financial loss. The team are responsible for making risk-reward based decisions to mitigate against the risk of loss. We are a bustling hub of activity and a great place if you enjoy investigations, analysis and have an inquisitive mind for spotting trends, scams and financial risk.
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What you will be doing
As a Senior Fraud Analyst, you'll be responsible for the daily monitoring of Merchants activity worldwide completing end to end investigation of cases generated through our fraud monitoring system. You will complete merchant risk reviews ensuring cases are completed within our SLA's. You'll be the first contact point for risk advice, process guidance and system knowledge to both external and internal customers
Key responsibilities
- Act as second-level approver for Fraud cases submitted by analysts (four eyes concurrence)
- Sanction to agreed letter of authority
- Ownership of all exception reports and processes, ensuring they are completed within SLA
- Fraud consultancy to be provided to both external and internal customers where required
- Input into review, design and implementation of processes, with a focus on continual optimization
- Deputize for the team leads, as directed
What you bring
- Experience in a Fraud role within a financial service, retail or a commercial environment
- Experience of financial & risk management
- Customer service experience
- High standard of written and verbal communication
- Good attention to detail
- The ability to handle potentially confrontational situations
- An open, honest, and collaborative style.
Added bonus if you have
- Fraud risk management in a cards environment
- Experience in a B2B environment
- Knowledge of credit risk, money laundering and compliance
- Knowledge of the chargeback processes
What we offer you
- A modern, international work environment and a dedicated and motivated team
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- A fantastic range of benefits designed to help support your lifestyle and wellbeing
- A work environment built on collaboration, flexibility, and respect
- Varied and challenging work to help you grow your technical skillset
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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