Senior Engineering Manager, Services

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We’re looking for a Senior Engineering Manager to build, lead, and oversee our Analytics and Media Backend teams. This person will work closely with peer engineering managers, tech leads, product managers, and designers to build support for bold new product capabilities, protect a high bar of system stability and codebase health, and ensuring your engineers stay engaged with their work and supported in their goals.
We’re a diverse and inclusive group of engineers, product managers and designers, who take pride in being customer-focused, product-centric, and technology-minded, always aiming to deliver the highest-impact work that prioritizes the long-term success of the business and the customer.
You will be directly responsible for:

  • Recruiting, hiring, growing, and leading teams. This role will start with 2 teams totaling ~5 engineers, with plans to grow to 8+ over the next year.
  • Partnering with Tech Leads on your and nearby teams to scope, sequence, and prioritize long term initiatives that serve shared goals.
  • Collaborating with peer Engineering Managers to capacity plan, define team and project boundaries, and refine policies and norms across teams.
  • Learning enough about our streaming data analytics stack (Analytics team) and our collection of Go microservices handling media management and delivery (Media Backend team) to represent the architecture, domain constraints, and upcoming challenges to leaders and stakeholders.
  • Overseeing lots of backend and some frontend development.

You will fit in great on our engineering leadership team if you:

  • Are excited to help build a customer-centric engineering organization.
  • Are sufficiently hands on to fully understand and represent the needs of high scale, mission critical systems.
  • Appreciate the constraints of running a profitable business, paired with the benefits of a healthy work/life balance.
  • Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.
  • Want to be part of a culture that demands openness and transparency, but also rewards it and bends over backward to make it safe and comfortable.
  • Are driven and goal-oriented, but not obsessed with quantifying all of your achievements.
  • Think in tradeoffs, and work to understand the downsides of decisions you make before you make them.
  • Love to have fun at work, and understand that strong team and business performance are what make that possible.

We’re looking for a history of:

  • Excellence in hiring and managing teams.
  • High product output relative to the size of the teams you’ve been a part of.
  • Learning new tech domains as a manager, when needed.
  • Debating questions on their merits, and express opposing viewpoints in ways that their advocates agree with.
  • Understanding and empathy for the needs of engineers, the needs of customers, and the needs of the business. You are not an advocate for one of these; you are an advocate for all of them and must exercise judgment accordingly.
  • Improving your team’s diversity and inclusivity, independent of whether you have formally been in a position to make hiring decisions.

About Wistia
We try to ensure Wistia is an inclusive and diverse place where everyone feels happy, fulfilled, respected, comfortable, and welcome. We’re proud to be an equal opportunity workplace. We care a lot, so our benefits are actually benefits, not just the fun stuff like swag and snacks in the office (though we also have lots of those too!).
We know the biggest investment we can make is in our employees, so we provide:

  • A great compensation package
  • 401k with 3% company contribution, regardless of whether you contribute
  • Profit Sharing!
  • Flexible hours
  • Fully paid healthcare coverage for you and your family (including dental) and a healthcare FSA
  • Up to 16 weeks paid family leave
  • Flexible vacation and sick leave
  • Transportation subsidies

Location/Remote Opportunities
We have a beautiful office in Cambridge, MA, but we’re all working remotely (all 100+ of us) right now. Permanently remote applicants will be considered, but we’ll give priority to local applicants, those willing to relocate, and those within 3 hours of EST.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ElixirLanguages
    • ReactLibraries
    • PreactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • HiveDatabases
    • MariaDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • SnowplowAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AbstractDesign
    • FigmaDesign
    • MarvelDesign
    • WhimsicalDesign
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

An Insider's view of Wistia

How would you describe the company’s work-life balance?

Wistia provides a work-life balance superior to other companies that I have worked for. Management is considerate and encourages time spent away from our desk. Wistia truly cares about its employees both in and out of the workplace.

Patrick Bryant

Account Executive

What projects are you most excited about?

I'm really excited about the work my team and other teams at the company are currently doing to modernize integral parts of our codebase. I'm learning a lot about working with legacy code, identifying patterns that can be improved in the code, and recreating user stories in different frameworks and technologies.

Suruchi Devanahalli

Engineer II

How has your career grown since starting at the company?

I started at Wistia as a Customer Champ, truly the beginning of my career. I was encouraged to keep learning about what interested me, which led me into quality engineering. And now I'm grateful that Wistia gave me the chance to grow into that role working on making our product more robust for our customers.

Melany Vázquez Heredia

Quality Engineer

How do you empower your team to be more creative?

At Wistia we strongly encourage each individual to bring their entire self to work. We debate which state makes the best pizza, which snack deserves the “king of all snacks” title, and more. Approaching work this way in a carefree yet respectable way helps create an environment that is a great incubator for new ideas.

Uzoma Egbuchulam

Manager of Customer Support

How do you collaborate with other teams in the company?

My favorite way of collaborating with others teams is by creating a space where ideas flow and feedback is encouraged. I always communicate project goals—having everyone aligned early on is essential to any project I work on. I also remind myself that, yes, they are on another team in theory, but we're all still one team at the end of the day.

Vanessa Luis

Growth Marketing Manager

What are Wistia Perks + Benefits

Wistia Benefits Overview

Wistia makes a point to invest in our people. That's why we cover 100% of healthcare for employees and all of their dependents. It's why we provide 16 weeks of parental leave not just for primary parents, but also for secondary parents. It's why we offer unlimited PTO. Take a look at some more of our perks and benefits.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Diverstia helps us build an inclusive culture. Ladybirds empowers women at Wistia.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
We have reached gender parity at all levels of the organization. From leadership, to mid level management, to the ground level we are about 50/50 men and women.
Unconscious bias training
We recently invited LifeLabs in to help us build a shared understanding and common language around unconscious bias and inclusive behaviors.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We celebrate difference at Wistia, and our ERGs are one of the best ways to do that. We support a number of different employee led groups for Wistians of backgrounds.
Hiring Practices that Promote Diversity
We're reaching the end of a pointed, actionable 3 year plan. We've put a significant effort behind understanding our biases, and intentionally seeking and celebrating difference on our team.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance can be customized to meet employee's needs.
Dental Benefits
Wistia covers 100% of employee's dental plan, and their dependents.
Vision Benefits
Wistia covers 100% of employee's vision plan, and their dependents.
Health Insurance Benefits
Wistia's health insurance policy covers 100% of out of pocket expenses for employee and all dependents.
Life Insurance
Life insurance plan is customizable to employee's needs.
Pet Insurance
Mental Health Benefits
Untracked, unlimited PTO that we encourage to use for mental health days. We also offer an employee concierge service that helps match folks with therapists that align with our healthcare policy.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We don't call it matching. Wistia contributes 3% of employee's salary regardless of the employee's contribution (even if it's $0).
Child Care & Parental Leave Benefits
Generous Parental Leave
Family is important. We provide up to 16 weeks of parental leave for the primary caretaker. We also provide 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Your schedule is up to you. Work from home when you need to, come and go based on what works for you and your team. What's important is that we're reaching our goals.
Remote Work Program
Family Medical Leave
Company sponsored family events
Last year, Wistia sponsored "Take your kid to work day".
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Sick days are considered part of your unlimited PTO. We don't define a cap.
Perks & Discounts
Casual Dress
Commuter Benefits
We pay 100% of your commuting costs.
Company Outings
WiSKIa (company ski trip), Pond Fest (day on the lake), this team knows how to have a good time.
Stocked Kitchen
Some Meals Provided
Employees get free lunch every Tuesday. There's always other free meals here or there too.
Happy Hours
Parking
We offer employees limited on-site parking.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Wistia offers employees professional development opportunities like annual individual budget for learning/training.
Diversity Program
Lunch and learns
Wistia hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
We don't define a percentage. Learning is important!
Customized development tracks

Additional Perks + Benefits

Wistia is a People First company. We believe in taking care of our people and rewarding them for helping to make Wistia awesome. We take play seriously, but what really makes us stand out is the way that we work. There is no team more creative and collaborative than Wistia (our biased opinion). Want to get an idea of what we mean? Binge some of our video content, and you might start to feel like you know us.

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