Senior Data Analyst at Upwork
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.
We are looking for a curious, driven Senior Data Analyst to help us keep Upwork safe from bad users and build an easy-to-use/low-friction platform for our good users. The Trust&Safety Analytics team works with Product and Operations to understand how both good and bad users interact with Upwork. We develop ways to predict who’s who and put in automated and manual safeguards to make sure that the good users can use Upwork easily and without risk while making it difficult for bad users to exploit the good.
The Upwork Analytics team harnesses a wealth of data to empower our leaders across the company and drive thought leadership on critical projects. We strive to constantly improve our understanding of how users grow their business through Upwork and lead key analyses that accelerate growth. This is an opportunity to join an outstanding and growing team with an inclusive culture that delivers meaningful insights to the entire company!Your Responsibilities:
Understand data infrastructure (Snowflake/PostgreSQL/Presto), product strategy, and our business model.
Work with Operations and Product teams to become intimately familiar with the challenge they are trying to solve.
Proactively use data to solve those problems and over time become the data-driven guide for your stakeholders on which problems they should be solving.
Contribute to improving the nuanced dynamics inherent to a double-sided marketplace. Deliver undiscovered insights that compel changes in corporate strategy and product decisions.
Build executive-facing dashboards that provide partners with self-serve access to key performance indicators
Partner with the Leadership Team, FP&A, and the larger Analytics community in asking difficult questions about the inner workings of our marketplace, specifically as they relate to Trust & Safety, and then leading the effort to answer those questions.
Showcase extensive experience leading analytics projects end-to-end and thriving in a multifaceted, fast-paced environment. Show us that you’ve made a difference with tangible outcomes in previous roles.
Combine strong SQL skills, BI proficiency (Looker experience preferred), a working knowledge of A/B experiments, and a demonstrable understanding of statistics.
Show passion for getting into the details - write code, dig into data, iterate quickly and take action.
Previous experience in a marketplace or ecommerce business.
Come change how the world works.
At Upwork, you’ll shape talent solutions for how the world works today. We’re a remote-first organization supported by offices in Santa Clara and Chicago, working together to create exciting remote work opportunities for a global community of professionals.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We build amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.
Check out our Life at Upwork page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.