Senior Data Analyst, Predictive Analytics & Capacity Planning - Telecommute

| Minneapolis–Saint Paul, MN
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Careers at Solutran, part of the Optum and UnitedHealth Group family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You'll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Being part of an organization that makes healthier living easier for others leads to your life's best work.(sm)
Make An Impact
Solutran is a leading FinTech company committed to creating game-changing, customer-friendly solutions. We serve health-seeking populations by partnering with the nation's largest health plans, government programs, such as WIC and SNAP, as well as with employers and retailers. We've established a reputation for delivering modern, advanced customer experiences through best-in-class solutions used by millions.
Solutran has grown over four times in size in the last couple of years. As a result, in January we became part of the Optum Financial family (a part of UnitedHealth Group). The Solutran team and our platform are now at the center of the most significant healthcare payments innovation in modern history. The journey is just beginning. We expect this growth to accelerate and invite you to grow with us!
Position Summary
Solutran is seeking an individual with a passion for data and leveraging it to create material value for the organization. This individual is someone who has a high-performance caliber mindset, delivering meaningful results while playing a critical role of linking business objectives to core business processes. They will be comfortable bringing forward innovative ideas and fostering a continuous improvement culture.
Primary Responsibilities:
  • Data Analysis and Monitoring
    • Perform regular, detailed analysis of historical business data, such as call volume and transaction data
    • Analyze engagement and utilization trends
    • Collect data from various databases and other sources
    • Provide clear and concise trending and statistical reporting of key metrics such as service level, occupancy, and AHT
    • Conduct intraday data and metric monitoring, detect inventory and performance issues, and immediately communicate concerning trends and anomalies to support our Operations partners in achieving service levels and business objectives
    • Review and evaluate daily, weekly, and monthly performance to detect trend and outlier concerns negatively impacting, or with the potential to negatively impact, Operations' ability to meet their inventory targets, service levels, and financial targets including managing/meeting performance guarantees and budget
  • Forecasting
    • Develop analytical models to aid in short and long-term forecasts
    • Create and maintain detailed long-term forecasts
    • Identify potential future events, business trends, or other variables that could impact forecasts
  • Collaboration
    • Meet with stakeholders to gather and align on all relevant assumptions for planning
    • Collaborate with Finance to provide financial inputs
    • Work with external partners
    • Daily work direction and production expectations through effective agendas, daily workforce/operations inventory meetings, and post-call summary communications

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Bachelor's Degree in Computer Science, Bioinformatics, Statistics, Finance, or other quantitative disciplines
  • 3+ years of experience translating analytics including statistical modeling, data mining, and predictive modeling/forecasting into actionable insights
  • Demonstrated experience with data management language (SAS, SQL, Stata)
  • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

Preferred Qualifications:
  • Multiple-regression analysis
  • Monthly and annual forecasting
  • Manage complex projects with multiple stakeholders
  • Grasp the diversity of new systems and networks
  • Ability to make recommendations and implement solutions
  • Advanced statistical analysis / coursework

Soft Skills:
  • Solid attention to detail and excellent organizational skills
  • Solid analytical, problem solving with a strong customer focus
  • Work and deliver under tight timeframes

Where you will work:
The position is an office-based position in Plymouth, MN. There may be an option for this role to have a hybrid schedule - work from home and work in the office - with manager approval.
Travel Requirement:
This position does not require frequent travel.
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
AAP/EEO
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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