Senior Customer Insights Analyst at Procore Technologies (San Diego, CA or Remote)

| San Diego, CA +7 more | Remote
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Job Description

We’re looking for a Senior Customer Insights Analyst to join Procore’s Revenue Insights and Analytics team. In this role, you will be responsible for driving business growth by providing scalable data solutions in the form of actionable insights and strategic & operational reporting. You’ll partner closely with Revenue Operations, Customer Success, Workforce Management, and Finance to understand business problems, identify opportunities, and improve decision-making through actionable insights and business intelligence. 

This position will report to our Manager of Revenue Insights and has the opportunity to work remotely from any U.S. location or be based in one of our U.S. offices.

What you’ll do: 

  • Build, maintain, and monitor a comprehensive set of metrics and KPIs to measure the health and success of the Customer Support organization

  • Create self-service business reports and dashboards within Tableau, Salesforce, etc.

  • Manage projects to deliver data solutions to the Customer Success & Support business

  • Interpret key metrics to identify business risks & opportunities by developing a strong understanding of the drivers behind Customer Support performance

  • Partner closely with Customer Support executives to understand their data needs, help them make data-driven business decisions, and influence strategy

  • Perform ad-hoc and in-depth analyses and translate them into insights that can be interpreted and actioned by business executives and stakeholders

  • Work closely with Data Engineering & Business Intelligence teams to influence and guide their development roadmaps

  • Establish relationships and processes with teams in the Revenue organization (Marketing, Sales, Customer Success, Operations) as well as Revenue partners (Finance, HR, Product, etc)

What we’re looking for:

  • Bachelor’s degree or equivalent work experience in a related technical field

  • 3+ years of experience working as a business analyst in operations supporting a Customer Success or Customer Support team, experience in SaaS preferred

  • A problem solver with a passion for data and analytics in support of driving business decisions

  • Comfortable working with leaders and stakeholders of all levels, working cross-functionally to identify opportunities for improvement and efficiency

  • Ability to solve work independently, solve complex and ambiguous problems, and handle multiple tasks in a fast-paced environment
  • Strong verbal and written communication skills and the ability to synthesize and present data to business audiences of all levels

  • Advanced knowledge of Excel and Tableau required

  • Advanced knowledge of Salesforce, SQL (Snowflake preferred), and data warehousing preferred

  • Project management skills preferred

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • Monday.comManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM

An Insider's view of Procore Technologies

How would you describe the company’s work-life balance?

One of my favorite things about Procore is the flexibility and compassion the company has for families. I never need to worry about anything at work when my personal life needs attention. That is immeasurable to my family and me.

Mindy

Sr. Director, Customer Marketing

What's the biggest problem your team is solving?

Helping customers gain insights from data. In Product & Tech, the platform we've built for our customers generates a ton of raw data. We follow data mesh principals to source this data quickly, securely, and reliably to build trusted data and ML products that enable our customers to make data-driven decisions.

Darin

Sr. Manager, Data Systems & Reliability

How has your career grown since starting at the company?

I joined as a Sales Development Rep (SDR) in Jan 2021 and after becoming a top performer discovered my passion for coaching. The typical career path for an SDR is to become an account exec. My manager suggested a management role to me instead after he saw my passion and strengths. I got a management job in February 2022

Grace

Emerging Sales Development Manager

What makes someone successful on your team?

Be hungry, humble, and smart. Shadow your peers, be honest about what you’re struggling with and tackle it head-on, and find a mentor who can guide and support you.

Greg

Regional Sales Director, Canada

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

We invest in you so you can grow and thrive, whether that’s at Procore or wherever your journey may lead you. This is why we provide our employees with benefits centered on well-being, appreciation, connection, and community. While benefits will vary by location, check out a few of our offerings that may be available:

Be well. Stay well.
Well-being is a journey, not a destination. We provide comprehensive competitive healthcare benefits, long-term disability, life insurance, partnerships with industry experts to give you the tools needed to engage in mental wellness, and more!

Family-Building Benefits
We offer benefits that support many paths to parenthood, including fertility treatment for individuals enrolled in specific medical plans and cash benefits to support adoption and surrogacy for all U.S. employees.

Procore Values Time
Value-driven paid time off means no accruals and no "use it or lose it" games with your vacation bank—just straight-up openness, ownership and optimism to have the time off you need.

Employee Stock Purchase Plan
Take pride in your work, invest in yourself, and help shape the Procore of tomorrow with our employee-exclusive program for purchasing discounted shares of PCOR stock.

Planning for Retirement
We believe in setting you up for short—and long—term success! Procore provides retirement benefits such as a 401k or RRSP with employer contribution. This benefit varies by country.

Employee Enrichment Program
Craft your career, make an impact and be connected to something larger than yourself. We offer classes and programs to help you develop YOU.

Hybrid Work Environment
Work isn’t just somewhere we go—it’s something we do together. That’s why we focus on balancing flexibility between remote and in-office experiences that empower you to do your best work, however that is. Did we mention the majority of our offices are dog-friendly too?!

But that's not all...
Take advantage of our “Procore Perks” program—a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness.

*Please note that not all benefits programs are offered in all markets due to compliance and/or administrative complexities.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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