Senior Business Systems Analyst at TIAA (Charlotte, NC)

| Charlotte, NC
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The Senior Business Systems Analyst analyzes business and information needs in order to design optimal systems solutions. Working under minimal supervision, this job designs system solutions that are appropriate for business needs and consistent with the overall design of the organization's information systems architecture. This job also recommends improvements to the existing IT systems and processes.

Key Responsibilities and Duties
  • Identifies and analyzes business needs, conducts requirement gathering, and defines scope and objectives of each project.
  • Makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
  • Translates business requirements into application requirements, and works with all members of the team to execute the application successfully.
  • Engages client teams and explains moderately complex initiatives in an understandable manner, while also addressing any hesitations or concerns from the client.
  • Estimates the costs of various system solutions and prepares project plans to provide input into decisions about prioritizing projects and allocating IT resources.
  • Prepares and maintains technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
  • Coaches and reviews the work of lower level professionals.
Educational Requirements
  • Bachelor's Degree Required
Work Experience
  • 3+ Years Required; 5+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work

Career Level
7IC

Required Skills:

  • 3 or more years IT Business Analyst or systems analyst experience
  • Must have Financial Services industry experience, preferably with retirement products


Preferred Skills:
  • Experience working on Agile projects
  • Experience working on record keeping software for defined contribution retirement plans
  • Ability to develop effective working relationships with various people in business, operations and IT
  • Analytical and problem-solving skills
  • Logical and detail oriented, with ability to identify conflicting requirements
  • Communication skills (both written & verbal)
  • Experience using requirements management tools such as JIRA, JIRA Align
  • Experience performing in the roles of Product Owner or Scrum Master


Potential Salary: $102,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

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More Information on TIAA
TIAA operates in the Fintech industry. The company is located in New York, NY, Boston, MA, Charlotte, NC, Austin, TX and Denver, CO. TIAA was founded in 1918. It has 11484 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 101 open jobs at TIAA, click here.
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