About the job
The Red Hat IT team is looking for a Senior Business System Analyst to join our IT Training (LMS) team in Raleigh, NC. In this role, you will work as part of the external-facing eCommerce Training and Certification team, which is responsible for the development and functional support of the eCommerce LMS application. You'll need to have solid analysis, problem-solving, and communication skills and the ability to partner with internal and external business customers.
What you will do

• Work closely with global and regional stakeholders, development teams, and architects to solve business problems
• Write user stories and acceptance criteria per business needs
• Guide agile modeling sessions and participate in sprint demos and backlog grooming sessions
• Manage customer relationships and day-to-day interactions and escalations
• Develop business requirements documents, business process diagrams, and use cases
• Analyze business requirements and perform gap and root cause analyses
• Work with cross-functional teams to identify dependencies
• Ensure compliance with SOX, business controls, and IT general controls
• Gain an understanding of all the features and functionality that teams are working on
• Help with recruiting, mentoring, and supporting new team members
• Advance your professional skills

What you will bring

• Bachelor's degree in computer science, business information systems, management information systems, or a related field
• 5+ years of experience working as a business system analyst
• 5+ years of experience operating in a complex, agile delivery environment
• Excellent written and verbal communication skills
• Ability to work as part of a team and with other teams
• Experience with learning management systems is a big plus

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.