Job summary
The Red Hat IT team is looking for a Senior Business Systems Analyst to join us in Raleigh, NC. In this role, you will serve as a point of contact between the business community and the business-to-business (B2B) technical support teams. You will understand existing processes and help to collect and define requirements for B2B automation solutions between Red Hat and our business partners. As a Senior Business Systems Analyst, you will have responsibility for working with our internal teams (Order Management, Finance, IT, etc.) and a 3rd party managed service provider in the onboarding of trading partners, production support, and implementation of related projects that support the B2B program.
Primary job responsibilities

• Work closely with the B2B program manager to identify objectives for the program and act as a project lead on resulting initiatives
• Analyze business processes and define detailed requirements and mapping specifications to design B2B automation solutions with trading partners
• Provide production support to internal users and external partners; investigate and coordinate support tickets with Red Hat IT and a 3rd party managed service provider on resolution
• Lead the onboarding of new trading partners; conduct initial contact and ongoing communications with the trading partners, provide training and user acceptance testing, and coordinate production cutover
• Write and publish status reports on a regular basis showing progress on program objectives, partner onboarding, and operational metrics (KPI's) for the B2B program

Required skills

• Relevant training combined with related work experience.
• 5+ years of practical experience with electronic data interchange (EDI) standards and API's including solid knowledge of X12 and JSON
• 5+ years of business analysis experience with B2B transactional design, mapping specifications, functional unit testing, and user acceptance testing
• 3+ years of project management experience
• Experience supporting a B2B environment in a production support role
• Motivated, self-starter, with the ability to work on your own
• Excellent organization skills with the ability to multitask and manage multiple projects
• Experience with 3rd party B2B Managed Service Providers is a plus

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.