About the job
The Red Hat IT team is looking for a Senior Business System Analyst to join us in Raleigh, NC. In this role, you will support our internal enterprise business applications. You will work alongside IT developers, business partners, and business controls to ensure and document IT processes and procedures. As a Senior Business System Analyst, you'll assist with supporting and coordinating IT Technology controls. You may be responsible for creating business cases, eliciting business requirements and process maps for enterprise applications like Oracle and Workday.
What you will do
- Develop business case documents, requirements, and process maps, and represent the project at required forums
- Collaborate with business customers on requirements gathering and business analysis
- Document use cases, create physical and logical data models, and build deployment plans
- Work with multiple IT teams in support of audit activities
- Work with technical developers and database administrators on production issues and project activities
- Represent the team in meetings with stakeholders
- Perform functional designs, standard and custom configuration, functional testing, and release support
- Provide support and escalate issues to team members, global Remote Support team, or service owners
- Provide support to take care of ticket triage (24x5)
- Provide support for L1 issues
- Interact with cross-functional teams to deliver projects within committed time frames.
- Define the scope of an actionable project, working in tandem with business and IT stakeholders
- Document issues and provide supporting documentation to the Business System team to illustrate current state, problems, etc.
- Conduct training sessions for end-users
- Actively question and challenge customers to understand their requirements and design optimal solutions
What you will bring
- 5+ years of experience with delivering on projects as part of a cross-functional, cross-departmental team
- Previous experience creating business cases, requirements, and process maps
- Ability to create and maintain beneficial working relationships with multiple areas of Operations, Sales, and IT
- Experience modeling or establishing the process flow of data between systems
- Bachelor's degree
- Detailed and concise written and verbal communication and documentation skills
- Expertise in facilitating meetings, webinars, and conference calls
- Experience in the business side and IT delivery of solutions
The following will be considered a plus:
- Working experience with agile projects
- 5+ years of consulting experience
- Experience with mid-scale (
- Experience with Oracle E-Business Suite
- Experience supporting multiple global regions
About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.