Advertisement

Senior Business Process Analyst

| South Bay | Hybrid
Sorry, this job was removed at 1:11 p.m. (CST) on Thursday, August 19, 2021
Find out who's hiring in San Francisco, CA.
See all Data + Analytics jobs in San Francisco, CA
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Overview

ServiceNow is seeking an enthusiastic Senior Business Process Analyst to join the Sales Process and Infrastructure team where we strive to make the world of selling better by transforming, optimizing and supporting Partner and Sales processes and infrastructure.


The individual will be a key member of our team supporting our Alliance & Channels organization and directly involved in our Partner Relationship Management (PRM) transformation initiative. The objective of this initiative is to drive an optimal ServiceNow partner and ACE experience by enabling partner relationship management and unified portal capabilities integrated with existing ServiceNow tools and technologies. This includes partnering with the Program team and Stakeholders in the transformation and re-engineering of related business processes and delivering enhanced solutions and capabilities to meet ServiceNow business objectives. This role reports into the business and not IT.

 

Core Responsibilities:

· Drive business transformation initiatives focused on improving the customer and partner experience, standardization, and automation of processes.

· Work with Business Partners and Stakeholders to gain full understanding of business processes and practices; streamlining and reengineering existing business processes and providing support to change management.

· Document current state processes, help define future state processes and data flows and perform gap and impact analysis to support digitalization and transformation initiatives.

· Identify opportunities to improve business performance through process optimization.

· Facilitating process workshops that involve eliciting process requirements and liaising with users; outlining impact and opportunities and recommending solutions that enable the organization to achieve its goals.

· Defining success criteria and KPIs; aligning efforts and deliverables to key business outcomes.

· Support Product Owner(s) in the definition of stories by helping them analyze the business domain, stocking and grooming the product backlog.

· Participate in SAFe /Agile Product Increment Planning (PIP) events.

· Work with user representatives to solicit feedback about story grooming, functionality issues and software demos.

· Contribute to the definition of user acceptance test scenarios and participate in User Acceptance testing during sprints and release preparation when necessary.

· Support Change Management team members in the creation and delivery of training and communications plans.

· Participate in special projects and other activity as needed.

Qualifications

To be successful in this role, we’re looking for someone who has:

· Bachelor’s degree in business or a related field. 

· 8+ years of relevant Global Business Process Management/ Ownership, Business Analyst or similar role with experience designing new processes, improving & reengineering existing processes, and optimizing processes.

· Lean/Six Sigma Certification

· Relevant experience with Alliances & Channels business processes and Partner and Sales cycles from Lead to Close and Partner solutions including Partner Relationship Management (PRM), Partner Portal and related, preferably in a SaaS environment. 

· Working knowledge of Business Process Model and Notation (BPMN, EPC, BPEL) and expertise in business process improvement, documentation, process mapping and process design.

· Exceptional critical thinking skills: using logic and reasoning to identify strengths and weaknesses of alternate solutions, conclusions, or approaches to problems.

· Experience engaging with all levels of the enterprise with the ability to influence stakeholders and work collaboratively in a highly matrixed structure.

· Attention to detail with excellent planning and organization skills and can adjust to changing demands in a fast-paced environment.

· Experience working in an agile environment.

· Excellent communication skills with tenacious follow-through.

· Proven ability to work both independently and collaboratively as part of a distributed team while demonstrating key traits of creativity, initiative, and flexibility.

· A team player with willingness to roll up your sleeves to resolve issues across the team.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

More Jobs at ServiceNow

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ServiceNowFind similar jobs like this