Senior Business Operations Analyst at Prosper Marketplace (Phoenix, AZ)
| Phoenix – Mesa – Scottsdale, AZ
Sorry, this job was removed at 8:29 p.m. (CST) on Friday, May 27, 2022
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $20 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, home equity lines of credit (HELOC) and credit card. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results
COVID-19 Vaccination Policy
Prosper is continuing to grow our team during the COVID-19 pandemic, conducting fully remote hiring processes. Our philosophy as a business is to approach the COVID-19 situation with empathy and urgency. Prosper’s top priority is the health and safety of our employees and of the communities we serve, including our customers, partners, prospects, and candidates. In accordance with this priority, along with our legal responsibility to provide and maintain a workplace that is safe and free of known hazards, we have adopted a COVID-19 Vaccination Policy which requires all of our employees to receive vaccinations, unless they have an approved accommodation.
Our Story & Team // Our Blog
The Business Operations team is seeking someone who believes fintech is a powerful tool for advancing financial well-being. You must be passionate in continuous improvement and problem-solving. You will be part of our team that monitors business rules across the platform. This is an opportunity to go broad and deep in the business. This is a cross-functional role that requires collaboration with stakeholders and getting into the weeds to get the job done.
Problems You Will Solve
- Independently develop controls dashboard to identify process gaps and ensure that business rules are executing as expected across the platform
- Collaborate with Product and other stakeholders to ensure that issues identified are resolved within SLAs
- Identify and communicate blockers/opportunities for improvement to operational workflows
- Support a data-driven culture by executing adhoc analysis and recommend technical and procedural improvements
- Recommend solutions to process failings, contribute to process and organizational problem-solving and continuous improvement driven by data insights
- Develop and maintain documentation of Controls policies and procedures to drive adoption and adherence across Prosper
- Be a process SME by developing a deep understanding of the process workflow in the platform
- Expert SQL proficiency; Moderate Python
- Strong analytical skills; must enjoy doing root cause analysis
- Passion for solving operational problems, especially corner cases
- Highly attentive to detail, extremely thorough and accurate
- Strong communication skills: ability to collaborate independently with partners
- Have a high degree of comfort with ambiguity, and a knack for quickly ramping on new skills/functions
- At least 3 years of relevant experience
- Bachelor's degree
Applicants have rights under Federal Employment Laws.
Family & Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
More Information on Prosper Marketplace
Prosper Marketplace operates in the Fintech industry. The company is located in San Francisco, CA. Prosper Marketplace was founded in 2005. It has 412 total employees. To see all 7 open jobs at Prosper Marketplace, click here.
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