We are seeking an Operations Analyst to support the Atlanta market as part of our growing operations team. The successful candidate will be responsible for managing the rhythm of the business and internal operational lifecycle for our key account teams and client stakeholders. We are looking for an individual with demonstrated professionalism, meticulous attention to detail, creative problem solving, and adaptability. Candidate must excel at effective communication, big picture thinking, and the ability to infuse the core tenants of Customer Love in the business operations lifecycle. This role will report to our Business Operations Manager.

Responsibilities

Utilize internal business systems to assist accounts in day-to-day management
• Obtain, track, and manage engagement/project details for the account team leadership including project financials
• Create and implement proactive processes, reports and documentation related to managing the engagement lifecycle - relevant for Slalom leadership, consultants and client stakeholders.
• Research complex questions and troubleshoot engagement, invoicing or other issues
• Manage account onboarding process, time entry and invoicing for key accounts, ensuring and tracking that global programs are followed.
• Creation and analysis of engagement, account and industry level reporting
• Manage vendor management (TPA) systems and associated relationships with procurement and buyers
• Maintain/provide content for information and community management technologies (SharePoint/Teams)
• Plan and execute account/industry specific events; managing the end-to-end processes
• Resolve issues and act as first line of contact between consultants in the field and internal leadership
• Act as a liaison between business leaders and IT or Finance teams to identify and resolve issues with engagement setup, time entry, and billing, etc.
• Lead various account team meetings

Business Development and Sales Cycle Support
• Review contracts to ensure accuracy, acceptable terms, and adherence to requirements
• Serve as a SME in client operations and logistics and Slalom corporate services
• Act as the Slalom delegate in regular procurement meetings, being able to speak specifically to all active and pending contracts.
• Assist with the creation of client proposals, engagement contracts, MSA's and other related documents
• Utilize business systems (Salesforce, ChangePoint, Power BI) to provide reporting support

• Research and develop presentation materials as necessary for business development opportunities.
• Manage marketing initiatives for internal teams, create and maintain a marketing calendar

Qualifications
• 5+ years of professional work experience
• Strong interpersonal communication skills, and executive presence
• Positive, relationship-oriented attitude and communication style
• Ability to multi-task and prioritize
• Excellent excel, analysis skills, and ability to focus on detail and accuracy
• Strong technology skills, including Microsoft tools, and the proven ability to learn new technologies quickly
• Ability to lead work across teams in the organization and support multiple departments and business leaders
• Ability to respond creatively and flexibly to issues, change, and high growth
• Ability to remain calm under pressure

Preferred
• Experience at a professional services company
• Experience with Salesforce.com platform, Power BI
• Interest in technology tools and process improvement
• Experience working with proposals, contracts and legal documents

About Us

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 42 markets around the world, Slalom'steams have autonomy to move fast and do what's right. They are backed byregional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 12,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For seven years running and is regularly recognized byemployees as a best place to work. Learn more at slalom.com.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.