Senior Business Operations Analyst
Who We Are:
At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and app—filled with meditations, sleep stories, music, movement, and more—we’re redefining what mental care looks like in 2021 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, we’re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over.
What We Do:
Calm is the world’s #1 brand for mental fitness and our B2B team is furthering our mission to make the world happier and healthier by bringing our offering into the employee benefits space. Calm for Business is helping companies build a more resilient organization by promoting better sleep, reducing stress and anxiety, and developing consistent mindfulness practices. We offer accessible and effective content to meet the needs of any diverse workforce. With our proven launch strategy and marketing resources, plus ongoing engagement programs and account support, we take the stress out of employee benefits.
Our B2B Business Operations team is made up of endlessly curious, strategic thinkers and doers. This small team will push each other intellectually and operationally to help implement the most important strategic initiatives within Calm.
What You’ll Do:
This role will focus on optimizing efficiency of our internal tools and processes. Our B2B team is growing at an incredibly fast pace, and our job as Business Operations is to ensure customer-facing teams have the support they need to do their job as seamlessly as possible. You will be tasked with working directly with cross-functional teams to: identify needs and opportunities for efficiency, determine resources required, prioritize against other initiatives, and implement.
- Work on strategic initiatives and manage projects across a breadth of functional areas including Partnerships, Account Management, Content, Product, Marketing, Finance and People
- Partner with Finance to evaluate spend on tools and provide recommendations for optimizing use of tools / create efficiencies
- Work with Sales Ops on forecasting internal costs for the next fiscal year and regularly compare to actuals
- Own strategy and execution of select projects and partnerships, collaborating with teams across the business
- Identify issues, develop hypotheses, and execute in-depth analyses to translate data into insights and make recommendations
- Enable our organization to continue to be highly data-driven as we scale by performing ad hoc analyses and building reports and KPI dashboards for real-time monitoring of performance
- Operationalize initiatives after they are successful or move into company operations to lead one of the initiatives
Who You Are:
- 3+ years of experience in management consulting, project management, business operations
- Experience taking data and turning it into insights and recommendations, and executing against those insights
- A process improvement aficionado
- Enjoy partnering across a wide range of cross-functional teams
Nice-to-Haves:
- Experience with financial planning, analysis, modeling
- Experience with a digital health organization strongly preferred
- High-growth startup experience is preferred
- Knowledgeable in Salesforce, Hubspot, Tableau, Netsuite
We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.
Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.
