Instacart
Instacart is the leading grocery technology company in North America

Senior Business Analyst

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We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

OVERVIEW

At Instacart we solve for the customer. That extends beyond the hundreds of thousands of consumers we deliver groceries to and includes many leading and emerging consumer packaged goods (CPG) advertisers that want to shape how consumers perceive, shop, and stay loyal to their brands. Instacart’s Brand Partnerships team is focused on serving these clients through our native advertising platform.

We are hiring a Business Analyst to join the Sales Capability & Strategy team and lead the development of dashboards, tools, and analysis to ensure that leadership has the insights they need to measure the business. You are an expert in process management and in building and maintaining a framework to centrally own our most valuable internal asset: our ad business metrics. In this role you will work with multiple business stakeholders to gain consensus, document and create a central framework, and then to facilitate workflow and change management of those assets. This work will range from building new operational dashboards for the Sales team to conducting one-off analysis to help identify and size a new revenue opportunity for the Ads business. As a Business Analyst for Sales Capability & Strategy, you insist on the standards, have a strong technical skill, and bring a history of delivering results.

ABOUT THE JOB

  • Partner with Sales Leaders to design, develop, and maintain key dashboards needed to manage the business
  • Design, coordinate, and deliver periodic reporting to Instacart’s Brand Partnership leadership team 
  • Conduct ad hoc analysis, ranging from the development of new metrics to the identification of root causes for fluctuations in revenue
  • Work independently as the key resource for day-to-day analytic needs
  • Retrieve and aggregate data from multiple sources and compile it into a digestible and actionable format
  • Self motivated to Identifying opportunity to automate and scale reports

 ABOUT YOU

  • 3+ years work experience in a role requiring application of analytic skills in a business analyst, data analyst or statistical analyst role
  • Ability to write complex, efficient, and eloquent SQL queries to extract data
  • Strong experience with data visualization tools, preferably Tableau
  • Experience working with Salesforce data
  • Excellent attention to detail, follow-through, and resourcefulness
  • Ability to independently manage multiple projects simultaneously and prioritize responsibilities
  • Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency
  • Ability to deal with ambiguity and competing objectives in a fast-paced environment and a willingness to lend a helping hand wherever it’s needed

NICE TO HAVE

  • Masters degree (MBA, Business, Engineering, Statistics, Computer Science, Mathematics or related field)
  • Advanced knowledge of data mining and experience with SQL, data warehousing, statistical analysis tools, Microsoft Excel, and data visualization tools such as Tableau; experience extracting and processing data using SQL and Excel
  • Excellent communication (verbal and written) and interpersonal skills, and an ability to effectively communicate with both business and technical team
  • Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
  • Exposure to and understanding of digital advertising
  • Experience working closely with a distributed sales team

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

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What are Instacart Perks + Benefits

Instacart Benefits Overview

Health & Wellbeing
At Instacart we offer generous employer contributions to healthcare for comprehensive medical, dental, vision and mental health. From flu-shot clinics to “take what you need” time off, we provide a holistic approach to supporting our employees' physical and emotional well being.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, flexible schedules, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Volunteer in local community
Our social impact program, Instacart Serves, aims to nourish our communities by helping to remove barriers to food access and enrich the lives of our communities through an annual volunteer week.
Partners with nonprofits
Instacart is committed to supporting the communities we serve and we are proud to team up with our giving partner Feeding America to combat food insecurity.
OKR operational model
Open office floor plan
Flexible work schedule
As a company, we’ve adopted a set of guidelines for managers to help accommodate caregivers on their teams including offering flexible schedules and extra time blocks throughout the day.
Diversity
Mandated unconscious bias training
We require all Instacart employees to complete a mandatory unconscious bias training. Our employee resource groups have also partnered together to launch a diversity and training program.
Diversity employee resource groups
At Instacart, we have five active Employee Resource Groups (ERGs): Nightshades (our Black ERG), Rainbow Carrots (our LGBTQ+ ERG), Saźon (our Latinx ERG), Parents@, and Women@.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We offer 12 weeks of paid parental leave for employees who become parents (through birth, adoption, or foster care) to support them and their families as they take on their new role as a parent.
Family medical leave
Adoption Assistance
We provide Family Planning benefits for all types of families, including but not limited to fertility planning, surrogacy support, adoption services, care navigation, and reproductive technology.
Company sponsored family events
We partner with our Parents@ community to host virtual events and programming for families such as cooking classes, arts and craft kits delivered, and magic shows over Zoom.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
We have a $600 stipend for outfitting your home office, as well as monthly phone & internet reimbursement.
Professional Development Benefits
Job training & conferences
We offer free Udemy subscriptions for every employee to allow them to develop new skills and foster existing ones by enrolling in a wide array of courses. We also have a dedicated L&D Team.
Tuition reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our programming and benefits are constantly evolving to meet the needs of our growing team. We introduce new benefits each year, and add new programs to celebrate cultural heritage, give back to the community, and celebrate our teams.

Our Instacart Serves social impact program is one of the most active across the company. We aim to nourish our communities by helping to remove barriers to food access and enriching the lives of our communities through an annual volunteer week of service, grocery donations, disaster relief, and giving campaigns.

The Instacart Serves program focuses support across 3 main areas:

- Food Insecurity: The majority of our philanthropic support is dedicated to helping to remove barriers to food access and hunger relief with our primary giving partner, Feeding America. We recognize that food insecurity disproportionately affects diverse communities and we also work to raise awareness for this growing inequity.

- Supporting Traditionally Marginalized Communities: We are committed to standing up for injustice and equity, supporting organizations that challenge economic justice, and uplifting traditionally marginalized communities.

- Disaster Relief: In the event of natural disasters which severely impact the communities we serve, we provide disaster relief through financial or grocery donations to centers and organizations supporting evacuees and first responders.

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