Job Description We are looking for a Senior Production Analyst within the Public Site Accessibility QA Digital team. The ideal profile is sensitive to the electronic communications access needs that people with disabilities have and has experience using established testing methods for verifying accessibility requirements.
The Senior Production Analyst is responsible for verifying adherence to W3C WCAG 2.1 standards as well as compliance with Section 508 of the U.S. ADA, and other accessibility-related laws. This position will also work as a contributor in defect remediation, project deliverable reporting, and testing public-facing web pages for the Content Production Team and development story testing.
As a Senior Production Analyst you will be responsible for the following:

• Performing all testing activities for initiatives across one or more assigned projects, utilizing processes, methods and software that ensure accessibility for all customer facing web pages
• Understanding the interfacing applications, test environments and our tools and methodologies
• Knowledge of HTML, CSS, JS
• Communicating ADA issues and code-based solutions
• Communicating effectively with business units, IT Development and other support staff on testing timelines, deliverables, status and other information
• Ability to interpret quality audits, drive improvements and change, and facilitate test methodology discussions across the business unit
• Working in partnership with the larger Content Production Team, development team, and the Accessibility SMEs, support defect documentation, backlog tracking, and assist in solving quality assurance issues
• Participate in review of standards, tools, and process
• 3-5 years of quality assurance experience (system testing, planning/coordinating test activities, overseeing test case development and defect resolution, use of AEM or JIRA).
  • Planning and coordinating test activities
  • Defect resolution
  • AEM/JIRA
• Experience working with Assistive technology (AT)
  • JAWS, NVDA, VoiceOver, TalkBack screen readers
  • Browser Accessibility Analyzers
  • Color Contrast Analyzer
• Knowledge of Section 508 of the U.S. ADA Section 508 and W3C WCAG 2.1 standards
• Strong communication, critical thinking, and creative problem-solving skills required
• Ability to work with a sense of urgency and attention to detail
• Ability to work independently, in a team, and with/without direction is imperative
• Bachelor's Degree in Information Technology, Human Computer Interaction, or a related discipline. A Master's degree is not required but is a plus.
• Designing for Accessibility experience preferred

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.