Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description

At Merkle/DEG, we embrace new ways of connecting with consumers—harnessing creativity, strategy, and technology to craft data-driven, creatively led, and customer-centric experiences that resonate at the point of greatest impact.

We are looking for an experienced Salesforce Business Analyst/Consultant to deliver Salesforce Platform implementation projects through providing business process and technology implementation consulting. This role will be responsible for developing project requirements and specifications documentation, Salesforce Platform configuration, and maintaining client relationships. The successful candidate will be able to deliver Salesforce Platform projects knowledgeably and in scope, on time, and within budget, while exceeding client expectations. This is a great opportunity to work on delivering solutions in a variety of industries.

DEG is the first digital agency to be financially backed by Salesforce Ventures, a credit to the agency’s growth and expertise within the Salesforce community. We are a growing company with an employee-centric culture and high regard for technology. Our highly entrepreneurial, collaborative, and dynamic environment is the perfect place for smart, motivated people to make an impact. With competitive benefits and a dedication to work-life balance, we are also a great place to work.

Responsibilities

• Deliver Salesforce and Platform implementation projects

• Provide Salesforce business process and technology consulting

• Define solution definition and architecture

• Lead and perform requirements and specifications documentation

• Lead and perform Salesforce system configuration

• Coach junior resources

Qualifications

• Bachelor’s degree

• Proven success implementing Salesforce Sales, Service or Community Cloud a number of times, preferably for multiple companies

• 5+ years of related professional experience

• 2+ or more years of Salesforce experience

• Ability to lead and effectively manage discussions including communicating requirements to a wide range of audiences

• Must work well with a variety of individuals, and display client and internal team leadership

• Organized and a problem solver

• Preferred certifications: Salesforce Administrator, Salesforce Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant

Additional Information

At Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions, and support our goal of being a great place to work.

All your information will be kept confidential according to EEO guidelines.

#LI-LD1