Salesforce Business Analyst at SunTrust

| Atlanta, GA
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Job Description :

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Regular or Temporary:
Regular

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following job description:

Lead-level analyst, with Salesforce CRM (Sales & Service Cloud) experience who will be responsible for providing the highest level of business systems analysis design and support for interfacing business and computer application systems. Develop or modify procedures to solve complex business problems considering client needs, cloud application capabilities operation time and form of desired results. Perform analysis and work at the highest level of most phases of systems analysis. Formulates and defines systems scope and objectives for complex business processes, based on industry best practices and Truist's IT objectives. Applies industry best practices to improve Truist's current processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
  • Formulates and defines systems scope and objectives for complex business processes, based on industry best practices and Truist's IT objectives.
  • Acts as the liaison amongst stakeholders to elicit, analyze, document, communicate and validate business and system requirements using industry leading practices within the business analyst profession.
  • Leads Salesforce.com CRM solution design sessions and is able to drive out functional requirements and design.
  • Possesses knowledge of the Salesforce platform, including the foundational concepts of the application and the functions contained within.
  • Deep understanding of the CRM functional domain (Customer Relationship Management) and proven experience with Sales & Service users.
  • Ensures all requirements are fulfilled by the technical design.
  • Collaborates with the test team to generate scenarios/test cases and test scripts, ensuring traceability to all requirements.
  • Applies industry best practices to improve Truist's current processes.
  • Develops recommendations to improve processes or techniques.
  • Determines the overall requirements gathering strategy and plans the requirements phase of the project including the work division strategy among the project BAs.
  • Manages the progress and quality of the requirements gathering activities and adjusts the plan as necessary.
  • Plans the risk response strategy to be used in monitoring and controlling all identified risks throughout the requirements process.
  • Leads moderately complex projects and participates in larger, more complex initiatives.
  • Solves complex technical and operational problems.
  • Acts as a coach and mentor for teammates with less experience. May have people management responsibilities for a small team.
  • In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing. Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.


QUALIFICATIONS

Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • 1.Bachelor's Degree and four to seven years of experience or equivalent education and software engineering training or experience
  • 2.In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices
  • 3.Understanding of key business processes and competitive strategies related to the IT function
  • 4.Ability to plan and manage projects and solve complex problems by applying best practices
  • 5.Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information


Preferred Qualifications:
  • Salesforce.com Administrator, Sales Cloud Consultant, and Service Cloud Consultant certifications.
  • Experience with driving and leading the functional aspects of Salesforce project, including being able to drive out solutions using the Salesforce platform.Ability to configure most declarative aspects of the application.
  • Bachelor's degree and 6 years of experience or an equivalent combination of education and work experience.
  • Banking or financial services experience.
  • nCino application experience.


OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
More Information on SunTrust
SunTrust operates in the Fintech industry. The company is located in Atlanta, GA. SunTrust was founded in 1891. It has 15500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 321 open jobs at SunTrust, click here.
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