Salesforce Administrator / Technical Analyst - Brilliant Earth
Brilliant Earth is hiring a Salesforce Administrator to play a critical and meaningful role in building & maintaining our Salesforce CRM and the connected go-to-market platforms in Brilliant Earth. This includes the Sales & Service modules in Salesforce. In this role, you will own the successful completion of the run books of integration & bi-directional integrations.
You will join a growing IT team and report to the Sr. Director of Enterprise Applications & Analytics. The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals.
What you’ll do:
Partner with key stakeholders to ensure Salesforce integrates seamlessly and ensure data synchronizations.
Provide architecture recommendations & implement best-practice processes for optimization and adoption.
Manage the user-setups, configurations, customizations of objects, workflows, rules, ensure high standards of data quality, and the migrations from dev to test to prod instances.
Act as the subject expert on the data in Salesforce and support cross-functional teams on data dependencies between systems (Netsuite, Verint, Data Warehouse, etc.)
Manage the deployment plans for complex change management/rollouts and create and update documentation on processes, policies, configurations.
Collaborate with IT for provisioning and management of user access & licenses.
Capture business requirements and processes and map them into functional and technical requirements and solutions, troubleshooting as necessary.
Develop process flows and internal training documentation.
Act as a liaison between internal project team, stakeholders, internal and external partners.
Continuously improve the functionality of the system in alignment with business goals and objectives.
You’re a great candidate if you have:
5+ years of hands-on Salesforce admin experience, including integrations with systems including NetSuite, Data Warehouse and Marketing Automation
- Basic Sales Cloud experience (e.g. Leads, accounts, contacts, opportunities etc.)
- Basic Service Cloud experience (e.g. Service ticket management for external and IT team)
Implementation experience with Salesforce, preferred
Proven track record of collaborating with offshore & remote teams, with the ability to form good working relationships at all levels both internally and externally
Clear communication verbal and written style, and presentation skills
Demonstrated ability to effectively manage the change management process, migrations and upgrades
Aptitude to work with business functions to translate their needs into actionable requirements for configuration/development
Ability to prioritize, problem solve, meet deadlines and maintain attention to details in a fast-paced environment
What We Offer
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:
- Equity Compensation. You will play an important role in the growth and success of the company. RSU awards allow us all to share in these successes.
- Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
- Open PTO Policy. We know it’s important to recharge and relax.
- Disability and Life insurance. 100% employer-paid.
- Pre-Tax Commuter Benefits.
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
- Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
- Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
About Brilliant Earth:
Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.
We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.