Sales Strategy & Optimization Analyst at FIS

| Jacksonville, FL
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Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the role:
As the Sales Strategy & Optimization Analyst, you will support the strategy development and sales process enhancement for our Enterprise commercial teams. Initially you will be supporting the team in some of their process optimization, but our expectation is that you will quickly take ownership of projects of your own.
About the team:
Our Sales Operations teams sit at the center of the sales process, working to remove friction from the process our sales reps complete to bring a sale from lead to contract. They enable the end-to-end sales experience for all merchants in our high-growth payments business. We build and manage the tools and sales processes used by the largest sales force in the industry to facilitate ~20%+ y-o-y growth across our $4 bn revenue business. We sit at the centre of our commercial and functional teams to build the deal approval process in the complex and heavily regulated payments space and reduce the time to revenue for our payments for products and services.
The team operates on an agile methodology to optimize the sales process, rapidly enable process enhancements through our own team of CRM developers, and then report out on sales performance for both executives and sales leaders.
What you will be doing:
  • Work with Sales teams and functional teams (e.g., Legal, Implementation) to define and improve the sales process, or the process each seller uses to move a potential customer through to sale
  • Identify creative ways to implement the suggestions from the Sales and functional teams, and then work with the right people to put those changes into effect. For example, this role works very closely with our Salesforce developers to build improvements right into the tool that the sellers use to do their job
  • Manage our ongoing programs and forums used to create collaboration around improvements in the process, such as our SLA program (agreements the Sales and functional teams make to each other about how long approvals will take) and our bi-weekly Pipeline reviews
  • Build the materials and presentations used to train sellers on changes to the process or facilitate conversations across stakeholder groups
  • Act as an ambassador for the Sales Operations organization with team members from across the organization, bringing a great attitude and a willingness to listen to suggestions
  • Regularly updating internal stakeholders, including more senior members of the team on progress within your projects
  • Build strong relationships with key stakeholders around the business, particularly with Commercial teams to ensure strong sales engagement, and operational teams with a large role to play in the sales process
  • Work closely with the Product, Engineering & Operations team to identify technical solutions to streamline the sales process, acting as the primary mechanism to translate commercial needs and feedback into tangible system enhancements
  • Manage projects effectively. Create clear project plans, engage a full network of stakeholders across the organization, report on progress and leverage more junior members of the team for support
  • Work with your team to drive innovation and put forward new growth ideas. Build business cases to seek funding as needed.
  • Identify and track the KPIs best used to gauge process efficiency and diagnose issues. Deliver trackable improvements to key metrics in line with strategy.
  • Build, maintain, and promote positive professional working relationships with senior leaders across various functions.

What you will bring:
  • Bachelor's degree in business or related fields
  • 3+ years of experience in sales enablement, revenue-facing roles, sales training, or sales support, and a demonstrated knowledge of best practices, methodologies, and technologies in each of these areas
  • Measurable experience with having a positive impact on business outcomes, such as win rate, quota attainment, length of sales cycle, etc.
  • Exceptional problem solving and critical thinking skills: demonstrated ability to structure complex problems and propose innovative solutions
  • Excellent organizational skills: able to coordinate across multiple projects and stay on top of details
  • Proven ability as a Project Lead
  • Commercially focused, with a desire to drive great outcomes for the business
  • Strong analytical skills; able to translate targets into tangible process improvements
  • Clear, proactive communicator (both written and verbal); able to listen and work well with others while being confident and assertive where required
  • Ability to engage with more technical concepts and indirectly manage technical delivery teams
  • Clearly demonstrated ability to build and leverage strong networks, both internally and externally

Added bonus if you have:
  • Technical expertise in payments products or other highly regulated industries
  • Technical experience with enterprise businesses in the US and/or UK

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
  • Competitive salary and attractive benefits including private medical cover, dental cover, and travel insurance
  • High exposure to senior stakeholders from across the Merchant organization
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • The chance to work on some of the most challenging issues in financial services & technology
.
Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Technology we use

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An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Culture
Volunteer in local community
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
The FIS Foundation provides more than one million dollars in grants to over 125 organizations throughout the US in: Children’s Services, Community Development, Environment & Health/Human Services.
Friends outside of work
Eat lunch together
Intracompany committees
We have Inclusion Networks which connect colleagues around gender, race/ethnicity, disability, LGBTQ+ identity, early career professionals, veteran status, and working families, to name a few!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
A pillar of the FIS Inclusion & Diversity program, Inclusion Networks function to connect, educate and support the development of their members and promote the company’s overall goals and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employees are eligible to contribute 1-40% of their annual salary on a pre-tax basis.
401(K) Matching
The company match is $.50 per $1.00 up to the first 6% of the employee contribution.
Employee Stock Purchase Plan
Employees can contribute 3-15% of their base salary & commissions to "purchase FIS stock." FIS matches 25% of contributions on a quarterly basis, one year after contributions are made.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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