At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn't just embrace what's exceptional. It creates exceptional.

JOB DESCRIPTION

As a part of the ROI (Release of Information) team, Call Center Specialist interpret and respond to request for protected health information. Make use of phone "script" to take patient inquiries, insurance claims, attorney request and disability representative calls; and provide accurate, satisfactory answers to the customers regarding medical records needed to release information. Perform data entry functions, utilizing Iron Mountain tracking application, to log monitor, and complete request for information.Fax out authorization forms to verified recipients.

PAY: $16 per hour (Paid biweekly)

SCHEDULE: Monday - Friday

HOURS:

8:00 AM - 4:30 PM (30 hrs a week +)

3:00 PM -11:30 PM (30 hrs a week +)

LOCATION: 3000 2nd Avenue South Birmingham, AL 35223

RESPONSIBILITIES:

• Data entry and faxing ROI request
• Follow communication "script" when handling different topics
• Verify the accuracy and quality of information to requestor
• Reproduce the requested information according to Service Level Agreement timeframes and in accordance with the authorization and/or legal requirements when sending out faxes
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Keep records of all conversations in our call center database in a comprehensive way

REQUIREMENTS:

• Previous experience in a customer support role up to 6 months experience
• Strong phone and verbal communication skills along with active listening
• Familiarity with medical terminology, CRM systems, and practices
• Customer focused and adaptability to different personality types
• Have high school diploma or equivalent (GED)
• Minimum of 6 months experience in data entry, use of fax machine, and Windows OS
• Walk, stand and sit for extended periods of time

Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

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Category: Operations Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0044310