Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.

About the team:

The Prepaid Sunrise Processor supports external clients/Program Managers as well as Financial Institutions (Banks and Bank Sponsors) by processing their payment transactions.  Prepaid Sunrise Program Management is a relatively new business venture within Prepaid to offer the service to clients of program management in lieu of the client taking on that role and the responsibilities that come with program management themselves.  Prepaid Sunrise Program Management utilizes the Prepaid Sunrise Processor as the processing entity.  The Risk Team supports both businesses within Prepaid for tasks such as internal/external audits, FIS internal RISC initiatives, PCI certification, and development/adherence to defined processes that dovetail into the FIS Policies. 

What you will be doing:

You will report to the Risk Manager Prepaid and will play a vital role in reinforcing the Prepaid Program Management fraud management and risk program by optimizing processes and resources, automation, and data analytics.  Also, you will identify key business processes, performs evaluations of risk, assesses the effectiveness of controls, and promotes continuous improvement across the organization through the deployment of fraud/risk response activities.

You will be responsible for reviewing all FIS Program Management client risk configuration requests to ensure the appropriate configurations offered by the FIS Prepaid Sunrise Processor are selected for the type of program that is being launched.  Furthermore, part of your responsibilities will be the retention of any research and evidence obtained during any cardholder investigations (in accordance with FIS Policy and regulatory retention timeframes).  Your primary function is to monitor and identify through daily efforts any transactional fraud activity and takes the appropriate actions to mitigate the associated risk. 

You will be responsible for requirements associated with leveraged SQL queries or utilizing reporting/data extracts to identify trends/patterns that represent fraud/risk and determine associated fraud/risk mitigation actions.  In addition, through daily review of transactional activity, provide key contributions of automation needs associated with fraud/risk transaction monitoring.  This includes monitoring the users associated with performing payment instructions either for the client by a FIS leveraged service team or by the client themselves.  The below lists out general activities that the Risk Analyst will be responsible for:

• Manage transactional activity identifying patterns or trends of possible cardholder fraud
• Contribute to automated solutions of managing and mitigating fraud losses
• Monitor losses over time to determine if parameter settings, as well as investigation procedures, require modification (tracking fraud dollar losses/trends/patterns)
• Track/audit the status of ongoing fraud investigations and document resolution
• Identify/manage the nature of the fraud/compromise to ensure it is properly identified, investigated, and remediated
• Manage/monitor Chargeback Dispute volumes focusing on trends/patterns and dollar losses
• Manage/monitor Negative Balance activities with a focus on trends/patterns/dollar losses and determine remediation/solutions to mitigate ongoing risk
• Participate/drive audit deliverables as requested from Bank Sponsors and/or internal FIS entities
• Ensures strategic objectives of risk management program are met including the execution of risk assessment activities, coordination of risk response, and program testing and validation.
• Reviews significant events and advises Prepaid Program Management owners of action steps required to prevent future recurrence.
• Performs risk assessments related to the Data Protection, Supplier Management, and Enterprise Risk Management programs as well as other consulting projects throughout various risk disciplines while identifying potential issues, control gaps, and potential process efficiencies.
• Perform risk assessments and quality reviews on new initiatives (e.g., product offerings, partnerships, and acquisitions) and marketing campaigns across channels (print, online and social media) with an emphasis on risk exposures and determine/recommend to stakeholders mitigating controls.
• Documents risk analysis and controls and evaluate control design and continuous control improvement.
• Manages specific areas of exposure.
• Develop management reporting and dashboards with a focus on key risk areas such as disputes, SAR’s, and negative balance (including data analytics and reporting).
• Develop reports and presentations on key risk activities and trends to senior management.
• Develop requirements for SQL queries to identify trends/patterns and report findings along with action plans.
• Conducts general risk assessments for Prepaid Program Management.
• Participates in projects design to mitigate risks including generating action plans for issues/gaps.
• Tracks, coordinates, and resolves issues identified in all related risk gaps.
• Develops and maintains knowledge of risk exposures identified and documents to resolution.
• Work directly with Bank Sponsors and Program Management communicating risk initiatives/findings and serve as the point of contact for all things ‘risk’.
• Establish guidelines, policies, procedures, and processes to optimize reviews of new initiatives and other areas requiring risk assessments.
• Optimize, streamline and automate risk processes and operations to improve scalability and responsiveness, including identifying enhancements, developing project plans, forming governance processes and working groups, defining project success criteria and metrics, and driving plan execution to completion.
• Maintains a network of contacts keeping product knowledge current.
• Other related duties assigned as needed.

What you bring:

• Bachelor’s degree or the equivalent combination of education, training, or work experience.
• Minimum of five years of experience in Risk analysis, preferably in a financial institution or payments organization
• Strong analytical, organizational, and communications skills required as well as outstanding interpersonal and human relation skills
• Ability to establish and maintain effective working relationships with employees, vendors, clients, and Bank Sponsors
• Experienced in performing risk assessments, monitoring, testing, and due diligence
• Adept at drafting policies, procedures, guidelines, and standards and ensuring within FIS Policy
• Excellent written, oral, and presentation skills and ability to synthesize information and make clear, concise recommendations on courses of action
• Strong analytical skills and a demonstrated aptitude to think creatively and identify new ways to approach common problems
• Highly motivated self-starter with the ability to work both individually and in a team environment
• A high degree of initiative and strong ability to meet principle accountability with limited direction and oversight
• Proficient with MS Office Professional programs including Word, Excel, PowerPoint, Outlook, and Visio

What we offer you:

• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A work environment built on collaboration, flexibility, and respect
• An extensive range of personal development opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back to your community