Definitive Healthcare
We transform data, analytics and expertise into healthcare commercial intelligence to help businesses grow.
Framingham, MA

Research Caller at Definitive Healthcare

| Framingham, MA
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At Definitive Healthcare, our passion is to transform data, analytics, and expertise into healthcare commercial intelligence. With our SaaS solutions, we help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry.  

Think you’d be a good addition to our team? Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds, and voices of our employees. Why? Because these diverse experiences drive new ideas and help us build a better community. 

We know how to have fun, too. At Definitive Healthcare, there are plenty of opportunities for employees to connect and kick back—whether it’s volunteering together at a DefinitiveCares event or joining one of our clubs and affinity groups.  

Discover opportunity at Definitive Healthcare. 

Our expansion has created the need for an energetic and motivated Research Caller to join our team. If you would like to work at a fast-paced company that is experiencing high growth, keep reading!

Your challenge: 

The Research Caller position is an entry point for individuals interested in learning about healthcare data or a research oriented career. As a member of our Research Team, you will be responsible for making sure that our data is as accurate, up to date, and comprehensive as possible.   In this role, you will develop a deep understanding of the types of decision makers and healthcare facilities in our database.

Here are some things you will tackle:

  • Place outbound calls to healthcare facilities to collect new information and verify existing information
  • Accurately enter data from calls into database
  • Enhance data quality and consistency by conducting targeted research projects
  • Work closely with team members to achieve fill rate goals and other benchmarks for specific projects
  • Collaborate with other internal teams to problem solve and help develop solutions for collecting new and/or difficult datasets

What you’ll need:

  • Experience working independently and as part of a team to achieve goals and benchmarks
  • Exceptional attention to detail and a desire to look for and solve problems
  • Experience in data entry and typing
  • Customer service experience

Why we love Definitive, and why you will too!

  • Industry leading products
  • Work hard, and have fun doing it
  • Incredibly fast growth means limitless opportunity
  • Flexible and dynamic culture
  • Work alongside some of the most talented and dedicated teammates
  • Definitive Cares, our community service group, gives all of us a chance to give back
  • Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor: 

 “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

-Business Development Manager

“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst

 

If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter.


Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!


Privacy 
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • AzureLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MS SQL serverFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • TableauAnalytics
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • AdobeSignCRM
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What are Definitive Healthcare Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Our employee-led affinity groups provide a way for Definitive Healthcare employees to come together and share their common experiences.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
DHC's team fitness initiatives include In-office yoga.
Mental Health Benefits
Employee Assistance Program as well as programming offered through our Definitive University courses and Employee Resource Groups.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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