Northwestern Mutual
Start-Up Vibes with The Stability of a Fortune 100 Company.
Hampton Roads, VA

Reporting Solutions Operations Metrics & Reporting Analyst II (Hampton Roads, VA)

| Hampton Roads, VA
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At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
Reporting Solutions Operations Metrics & Reporting Analyst II
The Operations Metrics & Reporting Analyst is responsible for developing, monitoring, and analyzing key performance indicators for all operational areas, including measures such as volume / efficiency, processing times, quality, and customer happiness. The role will work directly with the Assistant Director of Reporting Solutions to overhaul the data strategy for our Core Servicing Area and deliver on our dedication to provide a unified scorecard to all staff within the Service Center. They will help drive optimization of the operational reporting function while ensuring high quality service to the organization.
This role will focus support on automation and development of reporting/scorecards in environments with limited data and/or with more difficult data availability. Understanding how operational tools store and use data will be essential to accurately extract, simplify, and visualize operational and employee performance.
Job responsibilities:
  • Build repeatable and automated reporting processes and reporting packages to empower both leaders and front-line representatives with critical operational data related to performance, strategy, and execution.
  • Develop and maintain standardized operational reports, dashboards, and data sources to monitor overall interpersonal health, data integrity, and other key objectives and performance indicators.
  • Consult with VPs, Directors, and Managers on the accurate visualization of relevant critical metrics.
  • Supports the development and continuous execution of our organizational scorecard strategy.
  • Works with data engineering teams on the effort to centralize data into a unified data platform.
  • Monitor and share fluctuations in business critical important metrics with executive leadership.
  • Support ongoing analysis of business performance to advise executive decisions.
  • Collect, analyze, evaluate, and report data to track sales performance and metrics.
  • Partner closely with leadership and team members to provide ad-hoc analysis in support of strategic projects and initiatives.
  • Work closely with counterparts on execution of the annual plan.
  • Collaborate cross-functionally within the Operations organization to ensure consistent reporting standards and processes.
  • Collaborate cross-functionally with teams on analysis of specific product lines.

  • Bachelor's Degree in Information Systems, Mathematics, Finance or another quantitative or related subject
  • 5+ years experience in a data analytics, data visualization, and/or leadership facing role using data to influence business decisions/strategy
  • 5+ years advanced experience with SQL and SSIS
  • Experience in ETL design to support operational reporting in a financial services organization.
  • Knowledge of VBA and/or other automation software used to automate reporting
  • Experience identifying problems and using quantitative and qualitative analytical strategies to measure the efficiency of programs, interventions, and effort
  • Strong analytical, problem solving and critical thinking skills.
  • Ability to present complex data in easy to digest business terms to a wide range of professionals - from peers to executives.
  • Excellent written and verbal communication skills.

Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!
W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
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What are Northwestern Mutual Perks + Benefits

Northwestern Mutual Benefits Overview

Whether providing education assistance, competitive health benefits or time off for community service, Northwestern Mutual is committed to supporting employees so they can live their best lives. 

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team based strategic planning
Group brainstorming sessions
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Northwestern Mutual offers a pension plan for employees.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program

An Insider's view of Northwestern Mutual

What’s the vibe like in the office?

We’re not afraid to explore or experiment. Everyone has a voice. You can really make an impact—especially with a fresh perspective.

Kedasha Kerr

Software Engineer

How do you collaborate with other teams in the company?

NM has always been known for it’s culture. To this day, I have still not received a “no”, when asking a colleague for a lunch or coffee meeting. Networking was an invaluable part of my internship experience that allowed me to determine where I wanted to go within the Cyber Security domain.

Chester LeBron

Senior Cybersecurity Engineer

How does the company support your career growth?

I started as an intern and worked my way up. Northwestern Mutual made it so easy to network and learn, then they empowered me to go out and achieve.

Chris Coleman

Regional Financial Consultant

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