Remote IT System Analyst IV at Banner Health (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Primary City/State:
Phoenix, Arizona

Department Name:
IT Clinical Care-Corp

Work Shift:

Job Category:
Information Technology

Primary Location Salary Range:
$40.11/hr - $66.85/hr, based on education & experience
In accordance with Colorado's EPEWA Equal Pay Transparency Rules.

Innovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting edge technology to change health care for the better. If you're ready to change lives, we want to hear from you.

The Clinical Applications team is responsible for providing technology to Banner Health in the way of clinical EHR applications and associated tools. Our team takes pride in allowing clinicians to focus on what matters most; the patients, by enabling seamless usage of the EHR.

As an IT Solution Analyst IV, you will be responsible for management of Quality Assurance methodologies within the MicroFocus/ALM application. This position will succeed by implementing the usage of this tool and associated methodologies across our Clinical Applications division, and broaden the scope across other IT entities within Banner Health. Experience in expert usage of MicroFocus tools is required for this position.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.


This position is a high-level strategic contributor with expertise in selected business or healthcare processes and is responsible for collaboratively formulating system scope and objectives related to company's requirements. The incumbent has minor level decision-making authority for projects and applications and works at peer level. May provide leadership to team to direct daily operations. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. Acts independently or as leader of a team to provide knowledge, guidance, research and fact-finding expertise to define, design and modify specifications and processes of complex information systems. Responsible for establishing system documentation standards and quality assurance methodologies for systems and applications. Maintains current professional and technical knowledge.

1. Business Outcomes: Relentless focus on delivering outcomes and value to our business. Sets enhanced objectives for self and others. Monitors performance trends and identifies opportunities to improve standards. Provides regular feedback and suggests alternative approaches necessary to ensure that organizational objectives and superior standards are achieved. Delegates responsibility and reallocates resources, as needed, to ensure that priorities are met. Improves efficiency and accomplishes operational objectives. Identifies and resolves tactical problems. Resolves basic to complex customer complaints or problems.

2. Technology Standards: Accountable for the daily performance of the team. Makes decisions - guided by policies, procedures and own business plan - that impact the efficiency and effectiveness of own team and other teams with interrelated processes recognizes process inefficiencies and drives continuous process improvement; regularly provides coaching and training to others in this area. Works within budgetary/financial objectives set by manager.

3. Innovation and Futures: Participates in change initiatives by implementing new directions and providing appropriate information and feedback. Offers ideas for improving work and team processes. Experiments with new approaches and improves productivity through trial and error.

4. Advisor & Partner: Collaborates with business partners and customers on key business issues and plays a part in developing process. Offers constructive advice on business processes, functions, and re-engineering opportunities resulting from the implementation of technology. Can present broad, complex information and concepts in an influential or persuasive way that results in action.

5. Communication: Presents information or ideas to the interests, level and needs of the audience, which may include direct reports, supervisor, internal customers, peer managers or physicians. Actively engages participants and encourages input. Uses group process skills to ensure that the agenda is met. Promotes and facilitates free and open communication. Adapts choice of language and presentation of ideas to fit various needs and perspectives of audiences.

6. Measurements: Ensures Key Performance Indicators are developed and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved.

7. Strategic: Coaches staff regarding enhancements to plans and implementations based on extensive experiences in the industry and a wide breadth of knowledge regarding customers' operational needs. Identifies strategic level initiatives through input from staff, vendors, and customers. Develops tactical and strategic initiatives to proactively address customer needs.

8. This position has responsibility for selected area of responsibility. Work is performed in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent must have significant knowledge about cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. The incumbent has collaborative decision-making authority for projects and applications and works at peer and leader levels. The incumbent may also be expected to troubleshoot issues at a complex level and appropriately escalate issues to other resources, as needed. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. May be responsible for leading cross functional teams using project management skills to achieve desired results. The incumbent may also be expected to lead a team of in managing daily operations.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core behaviors.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Banner Health Leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner


Must possess strong technical and business knowledge as typically obtained through the completion of bachelor's degree in Statistics, Epidemiology, Computer Sciences, Process Engineering, Business, Healthcare, Information systems or related field.

Requires a minimum of seven plus years of experience or equivalent as typically obtained in one or multiple areas: reporting and/or analytics in clinical, financial, insurance, utilization, patient satisfaction, supply chain, HR, clinical application configuration, or related field. Must possess significant knowledge of cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. Must possess strong project management skills and ability to work independently, manage large, multiple projects, complex reports, while organizing priorities. Excellent communication, interpersonal and critical thinking skills are required. Strong technical skills as appropriate for position (SQL/Ansi SQL, SAS, Tableau, Excel, clinical software applications, etc.).


Experience with system implementation and project management. Additional experience with specialized applications in related area also preferred. Experience with department specific software (Cerner, NextGen, Centricity, TSI, and Quality Advisor, SAS or SSRS), including advanced integrated or independent report writing applications. Master's degree or PhD in Math, Statistics, or related healthcare technical field. Advanced knowledge in area of expertise.

Additional related education and/or experience preferred.
More Information on Banner Health
Banner Health operates in the Healthtech industry. The company is located in Phoenix, AZ, Susanville, CA, Greeley, CO, Ogallala, NE, Fallon, NV, Torrington, WY, Worland, WY, Casa Grande, AZ, Mesa, AZ, Mesa, AZ, Mesa, AZ, Page, AZ, Payson, AZ, Queen Creek, AZ, Scottsdale, AZ, Sun City, AZ, Sun City West, AZ, Tucson, AZ, Tucson, AZ, Tucson, AZ, Mesa, AZ, Wheatland, WY, Fort Collins, CO, Loveland, CO and Sterling, CO. Banner Health was founded in 1999. It has 25000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 32 open jobs at Banner Health, click here.
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