Record Keeping Services Client Analyst

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services-the others are Accenture Song, Technology and Strategy & Consulting.

Job Description

• Manages and processes incoming inputs for eligibility file processing, payroll validation, and remittance process file monitoring
• Support Client Coordinator on any issues/escalations consisting of Mid-level or Complex Customers
• Accountable for the resolution of issues surrounding eligibility file processing, payroll validation, and remittance process file monitoring
• Can support special internal functional projects and ad-hoc requests as required
• Able to work cohesively with Subject Matter Experts to support the mid-market and national billing day-to-day tasks, able to anticipate, identify, and resolve complex issues problems
• Able to communicate risks issues to supervisor and help with the resolution, as needed
• May perform incident notifications and escalations to ensure problems/requests/issues are communicated effectively and receive proper management attention
• Able to understand root causes for customer dis-satisfaction and recommend solutions to improve overall customer satisfaction
• Expected to adhere to client Service Level Agreements and department's product's key performance requirements and any reporting
• Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possesses ability to work through ambiguity, and work effectively with various vendors with strong interpersonal skills

Basic Qualifications

• Minimum 2 years' Customer Service experience in a Helpdesk environment
• Minimum 1 year experience in Microsoft Excel

Preferred Qualifications

• Experience in Eligibility File Processing and/or Payroll Benefit Processing Support
• Strong Microsoft Office skills to include: VLOOKUPS, formulas and pivot tables
• Customer service experience to include Issue Resolution
• Knowledge of Group Insurance and/or related industry products, i.e., Life Insurance Benefits administration/Insurance Recordkeeping Services
• Client Delivery experience
• Strong written and verbal communication skills

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $38,988 to $67,100 and information on benefits offered is here.

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